General Manager (Multifamily)

FirstService • Fort Worth, TX

79d • $90,000 - $110,000

About The Position

The General Manager has complete charge of the day-to-day operations of first-class, High Rise Luxury Rental Residences and Mixed-Use facilities shared with Hospitality, Retail, Office, and other shared Common Areas. The Role is Responsible for the Operation, Maintenance, Management, Lease Expiration Management, Capital Projects, Financial Reporting, and additional Operational Roles of the Asset. The General Manager collaborates with Residents and Prospects to understand their needs, and ensure the property is effectively managed, relative to the Operations and Marketing Strategies during Lease-up and Stabilization of the Asset. The General Manager will establish rapport, manage relationships and responsibilities with contractors, vendors, and employees. Must have the ability to work a flexible schedule to meet the needs of the Residents, Guest, Contractors, Vendors, and Employees is required. Must be available 24-hours a day, 7-days a week, to supervise Operational issues and emergencies when they arise.

Requirements

• A four-year bachelor's degree (Preferably Real Estate Finance, Accounting, Marketing) from an accredited university.
• A minimum of five (5) years of Property Management Experience in Luxury High-Rise required.
• Strong working knowledge of Customer Service principles and practices.
• Ability to read, analyze, and interpret technical procedures, leases, regulations, or documents with a similar degree of complexity.
• Strong interpersonal, time management, and customer service skills required.
• Proficiency and working knowledge of Yardi, TAA Blue Moon, Building Link, SALTO Access Control, Key Track, and Microsoft Office Suite Applications.
• Valid Texas drivers and automobile liability insurance license required.

Responsibilities

• Negotiates contracts with third parties for work, including corrective and preventative maintenance, and upkeep in relation to the Common Areas.
• Supervises the administration and monitors the performance of all work to be performed by staff and third-party contractors.
• Communicates with building ownership on a weekly basis regarding issues involving the community, resident concerns, building operations, and employee concerns.
• Prepares in conjunction with Facilities Manager a preventative maintenance schedule and updates when completed.
• Ensures compliance with all applicable laws, rules, and regulations.
• Manages any unpaid rents and maintenance owed by residents and submits a written delinquency report to the tenant.
• Maintains on-site necessary Certificates of Insurance provided by Residents for Personal Property and General Liability.
• Oversees and ensures the accuracy of individual TAA Lease files for each unit.
• Maintains files for all correspondence, bids, repair orders, and maintenance records.
• Provides daily updates to General Contractor regarding warranty and project-related coordination on new builds.
• Establishes and maintains an initiative-taking human resource function to ensure employee motivation, training, development, and retention.
• Recruits, interviews, hires, and discharges all personnel in partnership with the Human Resources team.
• Assesses and reviews the job performance of all subordinates on an ongoing basis.
• Approves personnel schedules, monitors attendance, approves timecards, and vacation requests.
• Prepares an Annual Budget and Monthly Variance Reporting, Quarterly Budget Re-Forecasting, and Capital Improvement Plan when required.
• Ensures good safety practices of employees, residents, visitors, contractors, and vendors throughout the Building and Common Areas.
• Ensures that the Building Access Control procedures are always in effect.

Benefits

• Choice of multiple medical plans
• Dental and vision insurance
• Time off benefits
• Paid holidays
• 401k with company match

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Industry: Real Estate
• Education Level: Bachelor's degree
• Number of Employees: 5,001-10,000 employees