General Manager, Memorial Forest

Better Place Forests • Lake Arrowhead, CA

390d • $78,017 - $95,000

About The Position

The General Manager at Better Place Forests is responsible for leading a dedicated team to ensure operational excellence while providing compassionate care and exceptional experiences for grieving families and the surrounding community. This role involves managing resources, overseeing daily operations, and maintaining the ecological and aesthetic health of the forest. The General Manager will also serve as a local ambassador for the organization, increasing brand awareness and fostering community relationships.

Requirements

• Deep commitment to nature and meaningful end-of-life experiences.
• Strong ability to comfort grieving families with sensitivity and understanding.
• Experience managing daily operations, including logistics, scheduling, and problem-solving.
• Proven experience in supervising staff or volunteers and fostering a collaborative team culture.
• Exceptional interpersonal and public-speaking skills to engage visitors and lead tours.
• Proficient in Salesforce, Google Workspace, Slack, and other CRM software.

Nice To Haves

• Experience in customer-facing roles requiring emotional intelligence.
• Ability to work independently while aligning with organizational goals.

Responsibilities

• Oversee daily operations to ensure a seamless experience for visitors, including introductory tours, customer visits, memorial services, and on-site events.
• Manage forest maintenance to keep trails, facilities, and grounds in excellent condition.
• Coordinate staff and contractor schedules to ensure full coverage.
• Welcome visitors, guiding them through the forest while sharing the company's mission and values.
• Facilitate memorial services with professionalism, sensitivity, and compassion.
• Build and nurture relationships with local death care providers, funeral homes, and community organizations.
• Lead recruitment efforts for seasonal staff and manage their training and scheduling.
• Monitor forest health, manage tree care, and control invasive species.
• Maintain accurate records of daily operations, memorial services, and visitor interactions.
• Collaborate with central teams to enhance visitor and employee experiences.

Benefits

• Health insurance
• Dental insurance
• Employee discount
• Flexible schedule

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed