General Manager, Marcella Club

Reef Capital Partners•Park City, UT

About The Position

Marcella is seeking its first General Manager to establish and lead all club operations from launch through long-term growth. This leadership role oversees the development and delivery of exceptional service, world-class amenities, strong financial performance, and a distinctive membership experience. Success in this role requires a service-driven, operationally disciplined, communicative leader who thrives in a dynamic, entrepreneurial environment and is energized by building teams, systems, and culture from the ground up. This is a demanding and rewarding opportunity with meaningful influence on Marcella's future. The position will also support the Reef network of Clubs by helping strengthen Reef's brand through Marcella's excellence and collaboration across the broader portfolio.

Requirements

Minimum of 10 years of progressive leadership experience in luxury club and/or resort management, including prior General Manager responsibility.
Bachelor's degree preferred.
Experience leading operational planning during the development of a high-end community, including clubhouse openings, FF&E procurement and installation, and amenity activation.
Demonstrated ability to build, mentor, and lead teams in a service-driven environment.
Strong communication and interpersonal skills with the ability to engage members, staff, ownership, and stakeholders.
Proven financial acumen, including budget development, forecasting, and management.
Knowledge of golf operations, luxury hospitality, food and beverage, and resort amenities.
Skilled in conflict resolution and capable of making timely , well-informed decisions.
High attention to detail and a commitment to delivering exceptional experiences.
Ability to work evenings, weekends, holidays, and peak-season schedules as needed.

Nice To Haves

Homeowners' association (HOA) experience is preferred.
Mountain-environment experience is beneficial, particularly familiarity with ski , outdoor, and year-round recreational cultures.

Responsibilities

Embody and promote Marcella and Reef's culture throughout all aspects of operations.
Oversee day-to-day club functions, including the golf experience, ski operations, food and beverage, member services, club facilities, programs and events, outdoor activities, and related amenities.
Lead operations for the Family Clubhouse, including programming, staffing, service standards, and activation.
Manage racquet sports (tennis and pickleball) and all pool operations, including safety, staffing, and member experience.
Direct the full operation of Marcella's ski lodge at Deer Valley, including food and beverage, activities, pool, and on-mountain guest services.
Oversee operations of Marcella on Main in Park City, including food and beverage amenities and member programming.
Develop and manage Marcella's transportation program, providing coordinated shuttle service across all Marcella facilities.
Recruit, develop, and lead a high-performing team that consistently delivers service aligned with Marcella and Reef standards.
Create operational systems, reporting tools, and processes to monitor performance, financial results, and project timelines.
Maintain high-quality member experiences while aligning operations with annual budgets and long-term financial objectives .
Operate effectively at both strategic and tactical levels-balancing forward-looking leadership with careful attention to detail and hands-on operational management.
Prepare and manage the annual operating budget; monitor expenses and revenues; implement cost-management measures; and review financial performance regularly with senior leadership to ensure accuracy and alignment.
Establish and uphold performance expectations, service standards, and accountability across all departments.
Partner with Reef leadership to develop long-term operational strategies and identify opportunities to enhance efficiency, service, and member engagement.
Collaborate with marketing and sales teams on initiatives that support member recruitment, brand positioning, and community engagement.
Foster strong relationships with members, ensuring responsive service, open communication, and a connected club community.