General Manager/Managing Director

Pyramid Global Hospitality•Puerto Rico, TX

3d•Onsite

About The Position

Pyramid Global Hospitality is seeking an accomplished, visionary General Manager/Managing Director to lead the Hyatt Regency Grand Reserve Puerto Rico, a premier oceanfront resort that celebrates the rhythm, culture, and natural beauty of the island. This role offers a rare opportunity to oversee a landmark island destination that blends authentic Puerto Rican culture, and world‑class service. The General Manager/Managing Director will provide strategic and operational leadership across all aspects of the resort, driving exceptional guest experiences, strong financial performance, and a culture of creativity, engagement and excellence for associates, and a strong connection with the local community!

Requirements

A proven track record as a passionate, hands-on, successful leader as a high volume, large resort General Manager or Managing Director.
A minimum of 10 years of hospitality experience showing progressive growth.
A college degree or a combination of education and experience equivalent to a college degree, preferably in Hospitality, or Travel & Tourism Management.
Ability to successfully communicate and collaborate with owners, asset managers, and key stakeholders.
Strong acumen of resort preventative maintenance and facilities management required.
Exceptional leadership and communication skills.
Problem-solving abilities and critical thinking skills.
Commitment to meeting all deadlines.
The flexibility to adapt to varying shifts, including weekends and holidays.
A commitment to maintaining a positive and organized work environment.

Nice To Haves

Caribbean Island or South Florida resort experience highly preferred.
Bi-lingual in English and Spanish is preferred.
Hyatt experience a plus.
Experience with renovations and significant improvements at a resort is highly preferred.

Responsibilities

As the General Manager/Managing Director, you will be responsible for the overall operations, strategy, and growth of the resort.
Develop and execute a comprehensive strategic plan to drive the resort's growth and profitability.
Develop trusted, consultative relationships with owners, asset managers, and key stakeholders.
Identify market trends, customer preferences, and competitive landscape to make informed business decisions.
Set long-term goals and objectives for the resort and work towards achieving them.
Lead a diverse and empowered team of department heads and staff, fostering a collaborative and motivated work environment.
Provide guidance, mentoring, and development opportunities to team members.
Encourage teamwork and open communication across all departments.
Oversee all operational departments including front office, housekeeping, food and beverage, banquets, recreational facilities, spa, and more.
Ensure smooth day-to-day operations by implementing efficient processes and procedures.
Monitor service quality to maintain the highest standards of guest satisfaction.
Create and manage the resort's budget, allocating resources appropriately to various departments.
Monitor financial performance, analyze variances, and implement corrective actions as needed.
Drive revenue generation through strategic pricing, upselling, and innovative offerings.
Foster a guest-centric culture throughout the resort, prioritizing personalized service and exceptional experiences.
Address guest concerns and feedback promptly, striving for continuous improvement.
Implement initiatives to enhance guest satisfaction and loyalty.
Ensure the maintenance and enhancement of the resort's physical assets, including accommodations, amenities, landscaping, and common areas.
Implement sustainability initiatives to minimize the resort's environmental impact.
Strong management of capital projects.
Stay updated on local and national regulations related to the hospitality industry and ensure the resort's compliance.
Maintain health and safety standards for guests and staff.