General Manager - Limelight Mammoth

Aspen Snowmass • Mammoth Lakes, CA

424d • $170,000 - $190,000

About The Position

The General Manager serves as the primary strategic business leader for the property, overseeing all operational aspects including guest and employee satisfaction, financial performance, and revenue generation. This role is crucial for maximizing customer satisfaction and profitability while ensuring alignment with brand strategies and delivering a return on investment to both Aspen Hospitality and property ownership.

Requirements

• Bachelor's degree in Business Administration, Hotel and Restaurant Management, or related field, or equivalent experience in the hotel industry.
• 7+ years of hotel management experience.
• Experience leading properties with a residential component and extensive meeting space.
• Ability to train, develop, and manage high-performing executive teams.
• Executive presence and ability to maintain calm in high-stress environments.
• Innovative and visionary leadership with strong communication skills across diverse audiences.
• Proven success in P&L management in a senior leadership role at the resort/property level.
• Demonstrated track record of revenue growth and profit enhancement through efficient operations.
• Ability to lead both internal operations and external business development.
• Strategic leadership with a focus on team trust and diverse viewpoints.
• Data-driven management with practical experience.

Responsibilities

• Stay current with industry trends and monitor competition strengths and weaknesses.
• Explore new business opportunities and develop business plans to maximize customer satisfaction and profitability.
• Execute business plans to enhance property performance and market share.
• Align property business plans with brand strategies and hold leadership accountable for execution.
• Implement innovative ideas to improve guest satisfaction and profitability.
• Evaluate the success of business strategies to inform future enhancements.
• Collaborate with Sales and Marketing to develop revenue-generating strategies.
• Identify new business leads and pursue them actively with the Sales and Marketing team.
• Create a cohesive Executive Committee focused on positive results and improvement.
• Coach the Executive Committee and hold them accountable for performance.
• Develop individual development plans for direct reports based on their strengths and career aspirations.
• Create succession plans for future openings and support the staffing process.
• Communicate property and brand goals clearly to employees and leadership.
• Serve as a role model demonstrating exceptional work ethic and service delivery.
• Inspire and motivate the team to achieve operational excellence.
• Review business-related data to address changing market conditions proactively.
• Ensure the property operates within budgetary guidelines and achieves profit margin goals.
• Build rapport with employees through open communication and frontline engagement.
• Work with Human Resources to maximize employee engagement and address local labor issues.
• Collaborate with Revenue Management to develop effective pricing strategies.
• Identify ways to grow occupancy and market share by researching competitor strategies.
• Control labor and capital expenses.
• Interact with guests to obtain feedback on their experiences and improve service delivery.
• Recognize outstanding employee service performance through guest feedback.
• Hold the leadership team accountable for addressing service failures and exceeding guest expectations.
• Promote the property/brand image and develop strategic alliances within the local community.

Benefits

• Salary range of $170,000 to $190,000 annually, with eligibility for bonuses.

What This Job Offers

• Job Type: Full-time
• Career Level: Senior
• Industry: Accommodation
• Education Level: Bachelor's degree