General Manager, Licensed Cosmetologist

Madison Reed•New York City, NY

7d•$64,350 - $66,300

About The Position

Managers at Madison Reed’s Hair Color Bars are business leaders who deliver exceptional results while inspiring the team of Shift Leads, Client Support Specialists, Colorists, and Assistant Colorists to provide quality guest services and an amazing guest experience in their Hair Color Bar every day. The Madison Reed Hair Color Bar General Manager will establish the roadmap of success for their respective Hair Color Bar within Madison Reed's operational best practices and guidelines, work with their team to solicit diverse perspectives, innovate their business growth through positive community relationships, and promote the products, services and values of Madison Reed. As manager your mission is threefold: guest satisfaction, business building and team development. #livelifecolorfully The base salary for this position is between $64,350.00 and 66,300. At Madison Reed, we aim to pay competitively. Factors which may affect starting pay within this range may include geography/market, skills, education, experience, and other qualifications of the successful candidate. This role reports to the District Manager, is full time and requires availability on weekends, holidays and other peak times based on business needs.

Requirements

Active cosmetology license in the state in which you are applying
2+ years of salon and retail experience
2+ years of operational management experience
2+ supervising other team members and participating in hiring, training and scheduling
Strong level of technical proficiency a as a colorist
Proven track record of exceeding key operational and performance metrics
Fluency in English

Responsibilities

Demonstrate and continue to develop leadership skills to provide a top tier employee and guest experience aligned with our values of Love, Joy, Trust, Courage and Responsibility.
Execute localized marketing initiatives to build strong community relationships, promote the Madison Reed brand, and drive foot traffic.
Lead by example through exhibiting sales and service behaviors in all interactions and communication with guests, including resolving guest service issues.
Ensure all aspects of the business are staffed and resourced, including but not limited to: front of house operations, service chairs, back of house support to ensure adherence to all company standard operating procedures and to optimize performance.
Demonstrate mastery of all services provided at our Madison Reed Hair Color Bar’s, including stepping in and working behind the chair as needed.
Ability to step in for district support as needed by the District Manager which could include training a new General Manager, supporting them remotely, or occasionally visiting a nearby location to support on site.
Achieve monthly sales goals and other key performance indicators, including but not limited to: retail sales, services, memberships.
Ensures Hair Color Bar meets company standards as it relates to cleanliness, merchandising, inventory, company asset security.
Demonstrate mastery of all Madison Reed systems, policies, processes and procedures
Coach and develop team members to ensure the highest level of team culture, guest satisfaction, and Hair Color Bar performance through aligning individuals’ unique talents and abilities with the most relevant responsibilities.
Owns recruiting, interviewing, onboarding, performance management, coaching, talent development and training of all team members.
Manage employee schedules based on forecasts and business needs and in compliance with local labor laws, budgets and breaks and meals.