General Manager (Licensed Community Association Manager)

May Management Services Inc • FL

71d

About The Position

MAY Management is seeking a confident and experienced General Manager to lead operations at our Northeast Florida office. This pivotal role combines leadership, office management, and team development to ensure operational excellence and client satisfaction. The General Manager will oversee a team of Community Association Managers (CAMs) and administrative staff, manage a small portfolio, and partner with executive leadership to drive performance and growth across the region.

Requirements

• Active Florida CAM (LCAM) license required.
• Minimum of 5 years of experience in community association management, with at least 2 years in a leadership or supervisory role.
• Strong leadership and organizational skills with a focus on coaching and team development.
• Excellent communication and interpersonal skills with the ability to engage staff, clients, and boards.
• Proficiency in property management software and Microsoft Office Suite.
• In-depth knowledge of Florida HOA/COA statutes and industry best practices.
• Bachelor’s degree in business administration, management, or related field preferred.

Nice To Haves

• Bachelor’s degree in business administration, management, or related field preferred.

Responsibilities

• Supervise and coach a team of CAMs and support staff, ensuring high levels of performance and engagement.
• Conduct performance evaluations, mentor team members, and create individualized development plans.
• Lead recruiting, hiring, and onboarding efforts for CAMs and office personnel.
• Foster a collaborative, accountable, and positive workplace culture.
• Support the discipline and coaching process with professionalism and fairness.
• Oversee daily office operations, ensuring efficient workflows and service delivery.
• Manage a small, high-touch portfolio of community associations.
• Develop and maintain internal processes that align with company standards and promote productivity.
• Collaborate with other departments to streamline services and ensure cross-functional alignment.
• Ensure compliance with all applicable community association laws, documents, and standards.
• Partner with leadership to improve client experience, retention, and satisfaction.
• Communicate regularly with association boards, acting as a resource and trusted advisor.
• Monitor community performance, address escalated concerns, and proactively resolve issues.
• Ensure clear and effective communication between clients and staff.
• Assist in managing high-risk accounts and driving service improvements.
• Provide input into the annual budgeting process in collaboration with the VP of Management Services.
• Track and report on office KPIs, including client satisfaction, staff performance, and operational efficiency.
• Identify and implement process improvements to support long-term growth and profitability.
• Stay current on industry trends, software innovations, and regulatory changes.

Benefits

• Multiple medical, dental, and vision plan options.
• Paid time off and holidays.
• 401(k) with company match.
• Opportunities for ongoing training and professional growth.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: Bachelor's degree
• Number of Employees: 101-250 employees