General Manager, Lee & Penny Anderson Arena

University of St Thomas • St. Paul, MN

4d • $97,000 - $120,000

About The Position

The University of St. Thomas invites qualified candidates to apply for the General Manager position for the Lee & Penny Anderson Arena. The University of St. Thomas embraces diversity, inclusion, and equal opportunity for all. Our convictions of dignity, diversity and personal attention call us to embody and champion a diverse, equitable and inclusive environment. The University is an Equal Employment Opportunity Employer (EEO). All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, age, status as a protected veteran, or other protected characteristic. We are committed to building a skilled team that represents a variety of backgrounds and perspectives. This commitment is consistent with our mission: Inspired by Catholic intellectual tradition, the University of St. Thomas educates students to be morally responsible leaders who think critically, act wisely, and work skillfully to advance the common good. A successful candidate will possess a commitment to the ideals of this mission. The General Manager is responsible for overseeing the overall management, leadership, vision and operations of the Lee and Penny Anderson Arena, including, but not limited to, strategic planning, budgeting, managing full time and part time staff, daily operations, event conversions, while achieving the University of St. Thomas’ Intercollegiate athletics goals and achieving desired outcomes for the university. The GM will lead full-time and part-time staff members to meet sales objectives, execute daily operations, coordinate routine maintenance and ensure high standards of customer service are met. The GM will provide leadership and support for vendors and partners supporting L&PAA including but not limited to, food service, merchandise, facilities management, public safety, third party security, St. Paul Police and Fire Departments and more. The development of job descriptions, hiring, onboarding, education and mentoring, while overseeing operating and revenue budgets, event conversions, safety and security, developing a customer service program, establishing event action plans, incident action response plans and more are necessary.

Requirements

• A bachelor’s degree
• Seven years of related experience of leading Division I or professional sports venues (hockey and basketball preferred)
• Experience with directing and successfully executing events
• Experience with hiring and supervising full time and part time staff, generating and executing revenue generating events, and meeting expense budgets
• This individual must work well in a collaborative environment and have a passion for customer service with a particular orientation to higher education students

Nice To Haves

• A master's degree or higher preferred
• Certified Sport Security Professionals, Certified Facility Managers, or other related certifications are preferred
• An understanding of safety and security including Incident Command System (ICS) and National Incident Management System (NIMS)
• An equivalent combination of education and experience from which comparable knowledge and skills have been acquired may be substituted.

Responsibilities

• Leadership, Strategic Planning and Execution: Develop and implement business strategies to achieve organizational goals.
• Analyze markets and identify opportunities for developing positive and meaningful business relationships within the Twin Cities community.
• Formulate long-term and short-term objectives to enhance revenue streams and growth.
• Recruit, train, and manage staff; provide ongoing coaching and development.
• Foster a positive work environment and maintain high employee morale.
• Set performance goals and conduct regular performance reviews for full-time staff.
• Customer Service and Operational Management: Create and establish a comprehensive customer service program inclusive of vendors and partners at L&PAA along with standards, procedure and expectations.
• Build and maintain relationships with key clients and stakeholders.
• Oversee daily operations to ensure efficiency and productivity.
• Implement and monitor operational procedures, policies, etc.
• Manage inventory, procurement, and logistics to optimize resource use.
• Sales and Marketing: Oversee the sales and marketing personnel and lead marketing and engagement opportunities to drive revenue streams.
• Analyze sales data and adjust strategies to meet market trends and demands.
• Compliance, Financial and Risk Management: Ensure adherence to legal, regulatory and NCAA requirements.
• Develop and enforce health, safety and security protocols.
• Manage risks and implement risk mitigation strategies.
• Prepare and manage expense budgets, forecasts, and financial reports.
• Monitor financial performance and implement corrective actions as necessary.
• Ensure compliance with university regulations and policies and NCAA compliance.

Benefits

• Up to 100% tuition remission for employees and dependents upon eligibility
• Up to 50% tuition remission for spouses upon eligibility
• A generous Employer retirement contribution of 9.4% of annual salary upon eligibility
• Medical, dental, and vision options
• Employer-paid disability, life, and AD&D benefits

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Number of Employees: 1,001-5,000 employees