General Manager - Leaf Home Bath

Leaf Home•Hudson, OH

About The Position

At Leaf Home, we are powered by people on a single mission to make homeownership easy. We’ve crafted a team of the very best to ensure we make a difference by winning every day. In addition to serving our customers, Leaf Home strives to build a welcoming and inclusive workplace. We are proud to be a certified Great Place to Work® as well as a multi-year recipient of Top Workplaces recognition. From competitive medical benefits to people-focused committees like the Women’s Committee, Diversity & Inclusion Committee, and VetConnect, we are dedicated to making Leaf Home a workplace where you can win every day. Come grow your career with us. Why Leaf Home We Win – Being driven every day to win is who we are People Powered – Recognized as a top Ohio and U.S. workplace by Great Place to Work®, Energage, and more Family Feel with Enterprise-Level Resources – You are important to us, and we’ve built a culture you’ll love Support – Inclusion, sustainability, and reliability surround everything we do Personal Growth – Dedicated to providing resources and encouragement for employee growth Mobility – Locations throughout the U.S. and Canada, with continued expansion Position Summary The Bath General Manager is responsible for leading the business unit focused on bath remodeling services. This role drives revenue growth, ensures operational excellence, and oversees sales, installation, customer experience, and profitability. The Bath General Manager manages cross-functional teams (Sales, Operations/Installation, and Service), implements strategic initiatives to grow market share, and maintains high quality and customer satisfaction standards in line with the company’s brand and warranty commitments.

Requirements

Bachelor’s degree preferred, or an equivalent combination of education, training, and experience.
12+ years of progressive leadership experience in construction, home services, or bath remodeling services.
An additional 3+ years of relevant experience may substitute for formal education.
Proven track record leading multi-functional teams and exceeding revenue targets.
Strong operational, analytical, and financial acumen, including P&L responsibility.
Excellent communication, customer service, and organizational skills.
Ability to travel within the assigned territory as needed.
Proficiency with Microsoft Office Suite.
Must be legally authorized to work in the country of employment without sponsorship for employment visa status (e.g., H1B).

Nice To Haves

Experience in bath remodeling or related home improvement services.
Prior business unit leadership or P&L management experience.
Familiarity with CRM systems and field operations or scheduling software.
Demonstrated commitment to safety, quality, and customer satisfaction.

Responsibilities

Own full P&L responsibility for the bath remodeling business, including revenue growth, margin performance, and cost control.
Lead and develop Sales, Operations, Installation, and Service teams , ensuring alignment, accountability, and high performance.
Execute and optimize sales strategy , including lead conversion, pricing discipline, and sales coaching to consistently exceed targets.
Oversee field operations and installation quality , ensuring projects are completed safely, on time, and in compliance with warranty and industry standards.
Champion an exceptional end-to-end customer experience , from initial consultation through project completion and post-install service.
Implement scalable operational processes for scheduling, capacity planning, inventory management, and labor efficiency.
Analyze market trends, performance metrics, and customer feedback to identify growth and improvement opportunities.
Ensure strict adherence to safety, regulatory, and compliance requirements across all bath operations.
Partner cross-functionally with Marketing, Finance, HR, and Leadership to support strategic initiatives and expansion.
Build and sustain a performance-driven culture focused on quality, accountability, and continuous improvement.