General Manager, KeyBank Center

Delaware North • Buffalo, NY

90d • $104,100 - $140,500

About The Position

Delaware North Sportservice is seeking a dynamic and experienced General Manager to lead operations at KeyBank Center in Buffalo, New York—home to the NHL's Buffalo Sabres, the NLL's Buffalo Bandits, and host to a wide array of year-round events. We're looking for a passionate leader who takes pride in delivering exceptional guest experiences and inspires their team to uphold the highest standards of service. If you thrive in a fast-paced, high-profile venue and are committed to creating memorable moments for every guest, we'd love to hear from you. Works collaboratively with the client and executive leadership teams to maintain positive relations through effective communication and prudent financial practices.

Requirements

• Minimum of 7-10 years of management experience in the contract food service industry, encompassing concessions, premium services, and catering in a sports and entertainment venue.
• Experience working in a union environment, understanding, and managing through a CBA is highly preferred.
• Operational financial management accountability and budgeting experience.
• Bachelor's degree in Business Management or similar.
• Prior project management experience is preferred.
• Strong commitment to customer and client relationships, integrity, leadership, and team-building skills with an authentic approach.

Responsibilities

• Directly supervise unit management and oversee supervision of team members including recruitment, hiring, training, development, and promotion.
• Determine and control staffing levels to maximize net returns to the client while maintaining satisfactory guest service levels.
• Prepare and present operational recommendations that drive exceptional services and quality products for guests including innovative service styles and emerging technology enhancements through understanding relevant market conditions and shared best practices.
• Leverage data and analytics to determine operational and pricing strategies that drive shared profit growth.
• Work collaboratively with all parties on technology, design, and layout of food, beverage locations.
• Verify, prepare, and submit reports and monthly projections as required as well as ensure effective systems for ordering, inventory, and payroll procedures are in place.
• Maintain knowledge of labor/union issues and best practices to promote positive labor relations.
• Initiate capital budget to replace, repair or remodel equipment and facilities.
• Project Management duties as assigned.
• Accountable for establishing and maintaining proper safety and sanitation procedures as well as ensuring proper repair and maintenance of food service and retail equipment.
• Ensure operation follows company policies and procedures.
• Develop and manage all vendor relationships.
• Ability to communicate with various levels within the organization.
• Ensure unit compliance with federal, state, local, and company regulations regarding the sale of alcohol, PCI, OSHA, payroll, and employment and EEO guidelines.

Benefits

• Medical, dental, and vision insurance.
• 401(k) with up to 4% company match.
• Annual performance bonus based on level, as well as individual, company, and location performance.
• Paid vacation days and holidays.
• Paid parental bonding leave.
• Tuition and/or professional certification reimbursement.
• Generous friends-and-family discounts at many of our hotels and resorts.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Industry: Performing Arts, Spectator Sports, and Related Industries
• Education Level: Bachelor's degree