General Manager - Jackson Visitor Center - Summer Seasonal

Rainier Guest Services

13d • $35 - $35 • Onsite

About The Position

Provide excellence service by directing managers and staff in all retail and food service operations, including a consistently high standard of guest service, cleanliness, product presentation, organization, cost control, and sales. This is a hands-on position to lead and inspire managers and employees in Jackson Visitor Center daily. This position reports to the Operations Manager.

Requirements

• High School Diploma/G.E.D. equivalent required.
• Two years food service and/or retail supervisory experience required.
• Able to learn and use POS system including computerized cash register and credit card terminal.
• Current ServSafe Manager and MAST/TIPS certifications required.
• Moving about on foot to accomplish tasks, particularly frequent movements from place to place within the unit.
• Bend, lift, carry, reach/extend arms and hands above shoulder height frequently, or otherwise move in a constantly changing environment.
• Lift, carry, and push up to 10 lbs. regularly, 15-20 lbs. frequently, and up to 30 lbs. occasionally.
• Able to sit and stand for extended periods and to climb steps regularly.
• Withstanding temperature extremes in freezer, refrigerator walk-in and grill areas.
• Speech recognition and clarity, including the ability to understand the speech of guests and co-workers and the ability to speak clearly to be understood by same in English.
• Able to read and write work-related documents in English.
• Constantly communicates and receives verbal communication with other employees in fast-paced environment.
• Physical presence at the job site is essential to perform job duties.

Nice To Haves

• Management or related college degree strongly preferred.
• National Park experience strongly preferred.

Responsibilities

• Monitor, problem solve, and direct managers and employees to ensure efficient and safe completion of all daily food and retail tasks.
• Maintain operation records such as schedules, payroll, deposits, and daily cash reports.
• Train, on-board, and schedule staff.
• Manage staff appropriately to enforce standards and minimize personnel conflicts.
• Ensure accurate and timely completion of inspections, inventories, staff evaluations, etc.
• Conduct regular manager meetings and pre-shift meetings with front line associates ensuring clear and direct communication for the shift.
• Attend and participate in Safety & Environmental meetings and National Park Service inspections.
• Under guidance of Operations Manager and Retail Coordinator, participate in and provide working direction for pre/post season setup/teardown of unit operations.
• Manage payroll and applicable site-specific budget.
• Ensure that cash controls standards are met in cash handling and safe accountability ensuring accuracy, organization, and security.
• Ensure health and sanitation guidelines are followed and standards are consistently met in F&B units.
• Ensure strong attention in food presentation, portion controls, and quality of product.
• Ensure stock levels are consistently met throughout the operations ensuring availability in product and ease of shopping with strong attention to merchandizing programs.
• Maintain a clean, sanitized and well-organized operation.
• Communicate and interact regularly and professionally with numerous people including Guest Services administrative staff and National Park Service representatives to ensure efficient operation of visitor center.
• Performs such other related duties as directed or required.

Benefits

• Sick Pay (Sick Leave is provided in accordance with Washington State law, allowing employees to accrue one hour of sick leave for every 40 hours worked, to be used for personal illness, family care, and other qualifying reasons.)
• Employee Discounts
• Recreation Program
• Employee Assistance Program
• Housing & Meal Plan Available

What This Job Offers

• Career Level: Manager
• Education Level: High school or GED