General Manager Jack and Harrys

Vandelay Hospitality Group • Dallas, TX

397d

About The Position

As the General Manager of Jack and Harry's, you will play a pivotal role in shaping guest experiences and leading a talented team in a New Orleans-inspired chophouse. This position involves overseeing daily operations, ensuring high standards of food safety and service quality, and creating a welcoming environment for both guests and staff. You will have the opportunity to make a significant impact on the restaurant's success and contribute to a culture of excellence within the organization.

Requirements

• Bachelor's Degree in Restaurant / Hospitality Management or similar field of study strongly preferred.
• 2+ years of full-service restaurant management experience preferred, but not required.
• Trustworthy, detail-obsessed, and open to constructive feedback.
• Exceptional communication skills both written and verbal.
• Desire and natural ability to engage with guests, always exuding an infectious commitment to guest service.

Responsibilities

• Create memorable dining experiences by exceeding guest expectations and showing a genuine love for hospitality.
• Embody Vandelay Hospitality Group's standards of excellence with a high-energy, service-oriented attitude.
• Prioritize guest satisfaction through a hands-on, proactive approach to service excellence.
• Respond to guest concerns creatively, enhancing the brand's reputation with every interaction.
• Develop and manage realistic forecasts, budgets, and strategic goals for profitability.
• Oversee cost controls, including labor, food, and operating expenses, without compromising quality or service.
• Analyze P&L statements and implement action plans to address variances.
• Ensure efficient procurement practices that align with quality and freshness standards.
• Recruit, train, and retain a top-performing team dedicated to delivering southern hospitality.
• Lead by example, fostering an enthusiastic and results-driven workplace culture.
• Conduct ongoing training to ensure staff mastery of service and menu knowledge.
• Host weekly manager meetings and participate actively in leadership forums.
• Develop initiatives to boost guest check averages and restaurant profitability.
• Implement community engagement initiatives to build brand awareness and increase sales.
• Uphold compliance with all local, state, and federal regulations.
• Ensure food safety, sanitation, and hygiene standards are rigorously maintained.
• Promote workplace safety and address potential hazards promptly.
• Uphold the physical and aesthetic standards of the steakhouse, ensuring an elegant and inviting atmosphere.
• Oversee secure handling of funds and inventory management.
• Monitor guest feedback through reviews and surveys, implementing necessary improvements.
• Enforce company policies regarding staff performance and behavior.

Benefits

• Medical, Dental and Vision benefits available
• Professional development and career growth
• Robust Manager in Training program
• Paid Time Off
• Dining discounts at all Vandelay Hospitality Group concepts
• All Vandelay Hospitality Group restaurants are closed on Thanksgiving, Christmas and the 4th of July.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Industry: Food Services and Drinking Places
• Education Level: High school or GED