General Manager IV Infusion Wellness Center

Restore Hyper Wellness - RHWM027•Marina del Rey, CA

22h

About The Position

The General Manager is the leader of the wellness center and is responsible for driving revenue, developing the team, and ensuring every guest receives high-quality experience. This is a hands-on, floor-based role, not an office position. The General Manager is expected to be visible, engaged, and actively leading the team every day. This role requires strong leadership, sales ability, and accountability. The General Manager sets the tone for performance, professionalism, and culture inside the center.

Requirements

Proven experience in Sales leadership, Team management, Service based or wellness / hospitality environment
Strong communication and conflict-resolution skills
Comfortable leading from the floor, not behind a desk
Highly organized, accountable, and performance-driven

Responsibilities

Drive membership sales, renewals, and upgrades
Lead by example in converting walk-ins, tours, and inquiries
Coach the team on needs-based selling and service recommendations
Track daily, weekly, and monthly sales performance
Own center-level goals for: Membership growth, IV and medical services, Add-on and package sales
Set clear expectations for: Attendance and punctuality, Performance standards, Guest experience
Conduct regular coaching, feedback, and performance conversation
Ensure all team members follow: Booking procedures, Sales scripts, Guest communication standards
Address performance issues quickly and professionally
Be present on the floor and part of the daily operation
Support staff during: Guest check-in and checkout, Tours and consultations, IV and service coordination
Step in when the center is busy to maintain flow and service quality
Ensure a clean, professional, and welcoming environment
Monitor booking flow, wait times, and service execution
Resolve guest concerns in real time
Ensure compliance with Restore standards and local regulations
Work with management to build schedules that support: Sales volume, Service demand, Payroll targets
Ensure proper coverage at all times
Assist with hiring, training and onboarding new team members
Reduce turnover through leadership and engagement
Send weekly performance updates to ownership
Report on: Sales results, Membership trends, Staffing and coverage, Guest feedback