General Manager in Training - Severna Park

Hand & Stone - 550 I Governor Ritchie Hwy - Severna Park, MD

11d•$45,000•Onsite

About The Position

Hand & Stone Massage and Facial Spa Severna Park located at 550 Governor Ritchie Hwy, Severna Park, MD 21146 is searching for a dynamic Spa Leader! The ideal candidate has 1–3 years of leadership experience, is a self-starter, and excels in driving sales while fostering a positive team environment. As a General Manager in Training (GMIT), you will begin your career with a strong focus on front desk operations, client experience, and sales performance. This role is designed to prepare you for future management opportunities, with a clear pathway to leading your own location. While there is no defined timeline for promotion - as transitions depend on market growth, role availability, and performance success - our goal is to ensure our leadership team is continuously developing and ready to step into elevated roles when the opportunity arises. If you are a motivated leader passionate about growth and success, we’d love to hear from you! What Sets Us Apart? FGG Spa, LLC is a growth-focused franchisee of Hand & Stone Massage and Facial Spa, currently operating 60 locations across 8 states. No matter how big we get, the core of our company culture is to PUT PEOPLE FIRST! Enjoy a nurturing work environment where your growth and well-being are top priorities! Your journey with us goes beyond onboarding - enhance your spa industry career through regular sales coaching and training, and opportunities to grow into a successful spa leader. Compensation Package: We offer a competitive compensation package designed to reward your contributions and drive your success! With a competitive hourly base rate, uncapped commissions, and a lucrative bonus structure, our GMITs earn an average annual compensation up to $45,000, depending on performance. As a General Manager in Training, you will Successfully achieve all performance-based goals set by spa leadership and the company on a consistent basis. These goals include but are not limited to: Membership Conversion, Booking Efficiency, Call Conversion, and Gift Card Sales

Requirements

Passion for people and providing excellent service
Ability to work flexible hours including nights, weekends and some holidays
Ability to occasionally travel for training, conferences, or other business-related activities
Excellent verbal and written communication skills
A fast learner with a positive attitude
Computer proficiency including MS Office and Google Docs/Sheets; knowledge of Zenoti or similar appointment systems is a plus
A strong team player with the ability to work independently
Exceptional organizational skills including attention to detail and multitasking
Critical thinking skills, including customer conflict resolution

Nice To Haves

Computer proficiency including MS Office and Google Docs/Sheets; knowledge of Zenoti or similar appointment systems is a plus

Responsibilities

Successfully lead the front desk team to exceed all sales and performance goals
Provide an exceptional experience to all guests and valued members, as measured by our Service Level Standard scores
Oversee and manage daily operations of the front desk
Assist General Manager in managing the daily operations of the business
Train, monitor, and coach teams, including in-the-moment coaching
Assist in recruiting, onboarding, and training all new hires at the front desk
Maintain a detailed knowledge of our service menu and educate clients on the benefits of specific services and enhancements
Passionately promote sales, promotions, and events
Uphold spa cleanliness standards
Perform administrative functions in conjunction with the General Manager including sales reporting, register operations, cash handling, etc.
The GMIT has a varied schedule including weekend, daytime, evening, and holiday hourly schedules, and flexible availability is preferred.