General Manager in Training

Bowlero•Roselle, IL

About The Position

Imagine your ideal job. Now add bowling, arcade games, amazing parties, and the kind of food most people dream about at their desks. Our General Managers in Training help bring this vision to life every day for guests of their centers—and have a great time doing so. The General Manager in Training role is an active one where you’re on your feet, coordinating multiple team members, and problem-solving in real time. Our General Managers in Training oversee all aspects of how their centers operate, from entertainment to food & beverage to the property and its equipment as a whole. Through it all, our General Managers work hard to cultivate an exceptional team environment so that all staff members can perform at a consistently high level. Make no mistake: this is definitely NOT your typical desk job (spoiler alert: it’s way better).

Requirements

5+ Years of Management Experience
Basic business math, accounting skills, and strong analytical/decision-making skills
Strong Team Player
Exceptional “People Developer”
Customer Service Pro
Knowledge of POS register systems
Solid Communication Skills

Nice To Haves

Bachelor’s Degree Preferred

Responsibilities

GENERATE& MONITOR CENTER REVENUE
Help develop financial operational plans/budgets and monitor their performance to achieve your center’s financial goals.
Review and control labor costs and other expenses.
BE AN OPERATIONAL PRO
Floor management is the name of the game; manage the day-to-day operations of your center, scheduling, planning, and organizing and communicating effectively with your team.
TRAIN YOUR TEAM
Supervise and direct regular training for all staff members and ensure their proficiency in guest service, food & beverage operations, loss prevention, and our company operating standards; supervise direct reports, which may include Assistant General Managers, Facility Managers, Kitchen Managers, and Event Managers.
REVIEW CENTER PERFORMANCE
Manage multiple departments efficiently and conduct regular meetings with your management team to review performance and offer direction; review profit & loss statements weekly/monthly and adjust your action plan accordingly
RALLY THE TROOPS
Help keep morale high for your team and address any center-level HR or loss prevention issues as they arise
MAKE GUESTS PRIORITY # 1
Achieve and maintain overall guest service goals; ensure that customer complaints are resolved appropriately and that our guests are completely satisfied
REMAIN FLEXIBLE
An ability to work varying shifts, from weekends to holidays, in addition to extended workdays as needed by your center