General Manager in Training - PALMETTO BAY
About The Position
Hand & Stone Massage and Facial Spa – PALMETTO BAY (14983 S Dixie Hwy, Palmetto Bay, FL 33176) is seeking a high-energy, sales-driven leader to join our team as a General Manager in Training (GMIT). This role is ideal for a motivated, people-first leader who thrives in a fast-paced environment, excels at driving sales performance, and is passionate about leading and developing a strong front desk team. As a GMIT, you will take ownership of the front desk experience and team performance, with a focus on sales execution, guest experience, and operational excellence. This role is designed to prepare you for future leadership opportunities within our organization. Promotion timing varies based on performance, readiness, and business needs, but we are committed to developing strong leaders and promoting from within whenever possible.
Requirements
- 1–3 years of leadership experience preferred
- Strong background in sales, customer service, or performance-driven environments
- Proven ability to lead, coach, or influence a team
- Strong communication and interpersonal skills
- High level of accountability and a solutions-oriented mindset
- Comfortable in a fast-paced, goal-driven environment
- Flexible availability including nights, weekends, and holidays
Nice To Haves
- Experience with booking systems (Zenoti or similar) a plus
Responsibilities
- Drive Sales Performance
- Achieve and exceed membership, retail, gift card, and service sales goals
- Actively coach the team on conversion and sales behaviors
- Promote services, upgrades, and current offers with confidence and consistency
- Support strong performance in call handling and booking conversion
- Lead the Front Desk
- Own daily front desk operations, guest flow, and overall performance
- Lead, coach, and support the front desk team to consistently meet sales and service goals
- Drive accountability around membership conversion, booking efficiency, and guest experience
- Ensure a high standard of execution across all client interactions
- Support the Spa Leadership Team
- Assist the General Manager with daily operational execution
- Train, onboard, and develop new and existing front desk team members
- Support reporting, cash handling, and front desk systems
- Step in as a key leader to maintain consistency and momentum in daily operations
Benefits
- 401(k)
- 401(k) matching
- Bonus based on performance
- Dental insurance
- Employee discounts
- Health insurance
- Opportunity for advancement
- Paid time off
- Training & development
- Vision insurance
- Medical, Vision, Dental, Life Insurance
- 401K with 5% company match
- Paid Time Off
- Service & product discounts
- Strong support system and people-first culture
- Growth opportunities within a multi-unit organization
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
Number of Employees
11-50 employees
