General Manager In Training

ShopKo • Marshall, MN

123d • $19 - $26

About The Position

It all starts in our centers, where our dedicated team members combine state-of-the-art technology, exceptional eye care, and hometown Midwestern values to deliver high-quality products and services. As part of this team, you will have the opportunity to build meaningful relationships in the communities we serve through a rewarding career helping improve the sight and lives of our patients. Enjoy on-the-job training and certification opportunities.

Requirements

• ABO/Shopko OCE Certification required.
• High School Graduate or equivalent.
• Optician experience desired.
• Supervisory experience with strong customer service focus (preferably in an optical store or retail setting).
• Able to analyze and solve issues of varied scope: able to act decisively to implement solutions.
• Solid organizational and planning skills.
• Able to continuously monitor progress in relation to goal attainment.
• Able to analyze financial data, recognize opportunities for improvement and formulate plans to address.
• Able to set impactful goals and motivate team to deliver results.
• Able to multi-task and remain flexible in an ever-changing environment.
• Demonstrate commitment to provide great customer service.
• Solid computer knowledge to include Microsoft Office Suite of programs.

Responsibilities

• Assist the General Manager in the day to day operations of the store.
• Perform store functions including dispensing of eyewear, patient care, setting performance goals, and delivering financial performance.
• Under the direction of the General Manager, assist with hiring, training, coaching, and performance management of the store team.
• Lead team in General Manager's absence.
• Lead team to execute merchandise, operational and customer service strategies to deliver planned sales, gross margin and financial results.
• Model service, patient care and selling techniques to maximize customer satisfaction and achieve business objectives.
• Act with urgency to complete tasks and respond to patients and customers.
• Drive optical initiatives through team by planning and scheduling appropriately.
• Identify opportunities to grow business.
• Develop business plans and follow up on actions to drive profitable sales.
• Assist with hiring, developing, training and managing teammate performance.
• Assist with store scheduling.
• Ensure store is compliant with all company HR policies and practices as well as federal and state laws and regulations.
• Communicate effectively with team to ensure knowledge of company initiatives, processes and key teammate information.
• Provide and continuously model excellent customer service in all customer interactions.
• Partner with General Manager to provide appropriate direction and feedback to the team related to customer service.
• Dispense eyewear according to professional standards.
• Partner with General Manager to perform key-carrier tasks including opening/closing the store, cash office, committing payroll and responding to alarm calls.
• Act on feedback from General Manager and Regional/Market Manager toward continuous improvement and preparation for future General Manager openings.

Benefits

• Competitive Wages & Incentives
• 401K with Match
• Vacation Pay/Personal Day
• Volunteer Time Off
• Sick Pay for Hourly Teammates
• Health & Wellbeing Benefits
• Voluntary/Cafeteria Offerings
• Employee Assistance Program
• On the Job Training & Certification
• Teammate Recognition Program

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Industry: Ambulatory Health Care Services
• Education Level: High school or GED
• Number of Employees: 501-1,000 employees