General Manager in Training - Severna Park

Hand & Stone - 550 I Governor Ritchie Hwy - Severna Park, MD • MD

77d

About The Position

Hand & Stone Massage and Facial Spa Severna Park located at 550 Governor Ritchie Hwy, Severna Park, MD 21146 is searching for a dynamic Spa Leader! The ideal candidate has 1–3 years of leadership experience, is a self-starter, and excels in driving sales while fostering a positive team environment. As a General Manager in Training (GMIT), you will begin your career with a strong focus on front desk operations, client experience, and sales performance. This role is designed to prepare you for future management opportunities, with a clear pathway to leading your own location. While there is no defined timeline for promotion - as transitions depend on market growth, role availability, and performance success - our goal is to ensure our leadership team is continuously developing and ready to step into elevated roles when the opportunity arises. If you are a motivated leader passionate about growth and success, we’d love to hear from you!

Requirements

• Passion for people and providing excellent service.
• Ability to work flexible hours including nights, weekends and some holidays.
• Ability to occasionally travel for training, conferences, or other business-related activities.
• Excellent verbal and written communication skills.
• A fast learner with a positive attitude.
• Computer proficiency including MS Office and Google Docs/Sheets; knowledge of Zenoti or similar appointment systems is a plus.
• A strong team player with the ability to work independently.
• Exceptional organizational skills including attention to detail and multitasking.
• Critical thinking skills, including customer conflict resolution.

Responsibilities

• Successfully achieve all performance-based goals set by spa leadership and the company on a consistent basis.
• Successfully lead the front desk team to exceed all sales and performance goals.
• Provide an exceptional experience to all guests and valued members, as measured by our Service Level Standard scores.
• Oversee and manage daily operations of the front desk.
• Assist General Manager in managing the daily operations of the business.
• Train, monitor, and coach teams, including in-the-moment coaching.
• Assist in recruiting, onboarding, and training all new hires at the front desk.
• Maintain a detailed knowledge of our service menu and educate clients on the benefits of specific services and enhancements.
• Passionately promote sales, promotions, and events.
• Uphold spa cleanliness standards.
• Perform administrative functions in conjunction with the General Manager including sales reporting, register operations, cash handling, etc.

Benefits

• 401(k)
• 401(k) matching
• Bonus based on performance
• Dental insurance
• Employee discounts
• Health insurance
• Opportunity for advancement
• Paid time off
• Training & development
• Vision insurance

What This Job Offers

• Career Level: Entry Level