About the position
Hand & Stone Massage and Facial Spa Allentown located at 750 N Krocks Rd Suite 205, Allentown, PA 18106 is searching for a results-driven Spa Leader! The ideal candidate has 1–3 years of leadership experience, is a proactive self-starter, and excels in driving sales performance while fostering a positive team environment. As a General Manager in Training (GMIT), you will begin your career with a strong focus on front desk operations, client experience, and sales performance. This role is designed to prepare you for future general management opportunities, with a clear pathway to leading your own location. While there is no defined timeline for promotion - as transitions depend on market growth, role availability, and performance success - our goal is to ensure our leadership team is continuously developing and ready to step into elevated roles when the opportunity arises. If you are a motivated leader passionate about growth and success, we’d love to hear from you!
Responsibilities
- Successfully achieve all individual performance-based goals set by spa leadership and the company on a consistent basis.
- Successfully lead the front desk team to achieve and exceed all sales and performance goals.
- Provide exceptional service and experiences to all guests and valued members, as measured by our Service Level Standard scores.
- Oversee and manage daily operations of the front desk.
- Assist General Manager in managing the daily operations of the business.
- Train, monitor, and coach teams on a daily basis, including in-the-moment coaching.
- Assist in recruiting, onboarding, and training all new hires at the front desk.
- Maintain a detailed knowledge of our service menu and work to educate clients on the benefits of specific services and enhancements.
- Passionately promote sales, promotions, and events.
- Uphold spa cleanliness standards.
- Perform administrative functions in conjunction with the General Manager including sales reporting, register operations, cash handling, etc.
Requirements
- Passion for communicating with people and providing excellent service.
- Capability to work flexible hours including nights, weekends and some holidays.
- Ability to occasionally travel for training sessions, conferences, meetings with clients, or other business-related activities.
- Excellent verbal and written communication skills.
- A fast learner, with a positive attitude.
- Comfortable in a fast-paced, high-volume environment.
- Computer proficiency including MS Office and Google Docs/Sheets; knowledge of Zenoti or similar appointment booking computer systems is a plus.
- A strong team player with the ability to work independently under minimal supervision.
- Exceptional organizational skills, including attention to detail and multitasking.
- Critical thinking skills, including customer conflict resolution.
Benefits
- 401(k)
- 401(k) matching
- Bonus based on performance
- Dental insurance
- Employee discounts
- Health insurance
- Opportunity for advancement
- Paid time off
- Training & development
- Vision insurance
