The General Manager is responsible for achieving overall store sales goals and service objectives while managing and growing professional customer relationships. This includes selection, hiring, development, performance management, coaching, scheduling, and engagement of store team members. The General Manager ensures the execution of all inventory and operational standards and coaches all team members to deliver on customer expectations. The role also includes manager on duty responsibilities such as coaching, task assignment, safety, and opening/closing duties. The General Manager must lead change management and foster a respectful environment for both customers and team members.