General manager II - Store 8768 - Huntersville, NC

Advance Auto Parts•Huntersville, NC

1d•Onsite

About The Position

A General Manager must be committed to inspiring the team, helping Customers succeed, and growing the business with integrity. This is a professional level sales and management position that supports functions on both sides of the business. The role requires an understanding of store systems, automotive systems, parts knowledge, and the ability to identify, troubleshoot, and assist DIY projects. The General Manager is responsible for developing and maintaining Professional Customer relationships and program growth, achieving financial metrics, and maintaining service and appearance standards. This exempt position requires a minimum of 50-55 hours per week, typically 5-6 days a week with 11-hour shifts, including rotating nights and weekends, with an hour for lunch. Additional hours may be required based on business demands.

Requirements

Ability to speak and write English
Ability to communicate effectively and build strong relationships with Customers, peers and upper management
Proficiency in Microsoft Word and Excel
Ability to calculate figures and amounts such as discounts, percentages, sales increases, and gross profit percent
Ability to review and analyze business reports, such as profit and loss statement (P&L)
Ability to hold others accountable, inspect work quality and give feedback in an inspiring way
Ability to work an assortment of days, evenings and weekends as needed
2-3 years of experience managing a team of 10 - 20 Team Members in a fast-paced and highly dynamic retail environment
Successful experience managing profitability; proven financial and business acumen
High school diploma or general education degree (GED)
Valid driver's license
Friendly communication skills
Ability to locate and stock parts
Safety knowledge and skills
Ability to execute and train project and product quality recommendations
Advanced parts lookup and sourcing
Ability to source from numerous places including special order, FDO, second source, etc.
Ability to execute and train all store operational processes and procedures, and testing and diagnostic equipment for DIY services
Ability to execute and train inventory systems and store equipment
Ability to execute and train POS and Parts lookup systems
Ability to recruit, select, hire and develop quality Team Members
Ability to build and grow relationships with Professional Customers

Nice To Haves

Working knowledge of automotive systems
Spanish language skills
Proficiency in Microsoft PowerPoint
Bachelor’s degree in business or a related area
ASE certification
Ability to become ASE P2 certified or ASE ready equivalent

Responsibilities

Achieve overall store sales goals and service objectives
Manage and grow Professional Customer relationships/sales, including building and holding team accountable to executing Customer action plans
Selection, hiring, development, performance management, coaching, scheduling and engagement of store Team Members
Ensure execution of all inventory and operational standards
Coach all Team Members to deliver on Customer expectations (DIY and Professional)
Perform Manager on duty responsibilities (touch base/coaching, floor/phone management, task assignment and completion, safety, open/close duties)
Lead change management
Embrace diversity and foster a respectful environment for both Customers and Team Members
Provide DIY service including battery installation, testing, wiper install, etc.
Assist District/Region in other functions upon request