General Manager

Restaurant Technologies, Inc • Rochester, NY

67d • $105 - $115 • Onsite

About The Position

The General Manager I is pivotal in driving depot success by skillfully leading both individuals and team leaders at a specific depot location; serving upwards of 800 customers. The General Manager is typically supported by an Operations Manager, who manages part of the hourly team, while he/she may also directly supervise a segment of the hourly workforce. Key responsibilities include enhancing team engagement, ensuring compliance with safety and DOT regulations, managing fleet performance, and driving service excellence in oil distribution and AutoMist inspections. The position requires effective leadership skills, a focus on continuous improvement, and the ability to achieve financial and operational goals.

Requirements

• Operations experience required, 1+ year(s) strongly preferred
• Management experience required, 1+ year(s) strongly preferred
• Skilled in motivating others and building highly engaged and effective teams.
• Demonstrated ability to manage employee performance through coaching conversations, conflict resolution, and employee development.
• Managerial courage to address performance issues, tackle difficult conversations and lead with confidence.
• Demonstrated ability to manage customer service challenges to mutually beneficial outcomes
• Strong business acumen and proven track record in achieving financial and operational results.
• Excellent interpersonal communication skills with the ability to influence various levels of the organization.
• Self-awareness with an understanding of personal strengths and areas for growth; actively seeks improvement opportunities.
• Ability to thrive in a fast-paced, growth-oriented environment.

Nice To Haves

• Bachelor's degree in Business or related field, strongly preferred
• Route-based service industry experience is strongly preferred
• Experience leading a distribution function is strongly preferred

Responsibilities

• Effectively manage team engagement and performance. Monitor KPIs such as retention rate, open positions, daily work schedules, and engagement scores to drive team effectiveness. Provide regular feedback, celebrate successes, and ensure team engagement to drive continuous improvement.
• Foster a safety-first culture by implementing and enforcing safety policies, training, procedures, and regulations, in compliance with OSHA standards. Actively coach and mentor team members to enhance their safety awareness and driving skills daily.
• Oversee fleet performance and maintenance to enhance productivity. Ensure drivers complete pre- and post-trip inspections and foster relationships with maintenance providers. Monitor KPIs like fleet downtime, vehicle uptime, and preventative maintenance.
• Ensure adherence to Department of Transportation (DOT) regulations, including hours of service and driver qualifications. Review compliance metrics regularly, coach drivers using Samsara, and promote a positive team environment for continuous improvement.
• Manage new installations: Oversee the installation of Oil Management and AutoMist systems at customer sites to drive company growth and revenue generation. Monitor key performance indicators to ensure all equipment functions properly.
• Ensure service excellence: Oversee the performance and functionality of RT equipment to meet customer needs. Drive KPI achievement through effective staffing, coaching, and leadership, and develop action plans to address performance gaps.
• Manage oil distribution: Oversee the delivery of fresh cooking oil and collection of used cooking oil to maintain high service levels and support customer growth. Monitor key performance indicators for efficiency.
• Oversee AutoMist inspections: Ensure quarterly inspections of all active AutoMist systems to maintain regulatory compliance with NFPA 96 Code. Ensure proper technician training and develop action plans to address any performance gaps.
• Manage inventory accuracy: Ensure accurate inventory management at the depot level by overseeing material transactions, including receiving, shipments, transfers, and verifications for oil routes and installations/services.
• Ensure depot HACCP compliance: Oversee the implementation and adherence to HACCP (Hazard Analysis and Critical Control Point) standards to ensure food safety throughout the depot. Monitor key performance indicators, ensure all employees are trained and understand FDA regulatory requirements, and maintain cleanliness for inspection readiness.
• Oversee and analyze all aspects of depot operating expenses to ensure alignment with budgetary goals and financial forecasts, identifying areas for cost-saving opportunities without compromising service quality or operational efficiency. Prepare, monitor, and report on Profit and Loss (P&L) statements regularly, ensuring an accurate representation of the depot's financial health.

Benefits

• Our comprehensive benefits include professional development, competitive health care coverage, incentives and a healthy work and life balance.
• We've cultivated an award-winning workplace for driven team members who enjoy a fast pace and rapid growth balanced by a flexible and supportive environment.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Industry: Administrative and Support Services
• Number of Employees: 1,001-5,000 employees