General Manager Hotel

Makeready LLC•Dallas, TX

About The Position

Recognized for more than a century as the iconic address for Dallas hospitality, The Adolphus offers timeless culture, vibrant and storied surroundings, imaginative and collaborative food and drink, and immersive guest experiences. In its thoughtful reimagining, the 407-room downtown hotel recalls a grand European home - elegant, welcoming, and richly layered. We are seeking an experienced Managing Director to serve as the senior leader responsible for the overall performance, operations, and long-term success of this landmark property. This role provides strategic and operational leadership across all departments, ensuring excellence in guest satisfaction, financial performance, team engagement, operational efficiency, and brand integrity. The Managing Director sets the cultural tone, drives profitability, and delivers a consistently exceptional guest experience - championing operational consistency while celebrating local individuality. This is a highly visible leadership role requiring both strategic vision and hands-on execution within a luxury lifestyle environment.

Requirements

5+ years as a General Manager, ideally in luxury lifestyle environments.
Proven track record of performance, team development, and career progression.
Strong operational and financial acumen.
Skilled communicator and problem solver with a hands-on leadership approach.
Proficiency in hotel systems such as Opera or similar PMS platforms.
Ability to work a flexible schedule, including nights and weekends.
Must be able to stand, walk, and sit for extended periods and lift up to 50 pounds.

Responsibilities

Oversee daily operations of all hotel departments (front office, housekeeping, food & beverage, engineering, people + culture, etc.).
Ensure quality standards are met across all areas, including guest service, cleanliness, and safety.
Conduct regular inspections of the property to ensure compliance with health and safety regulations.
Prepare and manage the hotel’s annual budget.
Monitor financial performance and implement cost-control measures.
Analyze profit and loss statements and take corrective actions as necessary.
Ensure all financial reporting is accurate and timely.
Maintain a high standard of customer service and resolve guest complaints effectively.
Monitor guest feedback and take actions to improve satisfaction scores.
Foster a culture focused on delivering exceptional guest experiences.
Recruit, train, and manage hotel team, ensuring high performance and engagement.
Provide coaching and development opportunities.
Promote teamwork and a positive working environment in partnership with Senior Leadership Team.