General Manager - Home2 Suites by Hilton Helena MT

Hilton • Helena, MT

97d

About The Position

A General Manager is responsible for managing daily hotel operations and providing overall leadership in the hotel's continuing effort to deliver outstanding guest service and financial profitability. Specifically, you would be responsible for performing the following tasks to the highest standards: Lead, direct and manage all hotel operations including, but not limited to hotel budgeting and forecasting, strategic planning, leading service initiatives, leading and managing balanced scorecard performance, implementing and complying with all company policies and standards, overseeing sales and marketing initiatives, leading and developing the executive team, responding to guests inquiries and resolving concerns and hotelwide meeting participation and facilitation. Ensure guest and team member satisfaction. Monitor and develop team member performance, particularly the executive team and department heads, to include, but not limited to, providing supervision and professional development, scheduling, conducting counseling and evaluations and delivering recognition and reward. Recruit, interview and train team members. Oversee service quality, operational efficiency, guest satisfaction, standards compliance and service and financial measurements. Identify operational performance, productivity and efficiency gaps and implement measures to correct those deficiencies. Serve as primary liaison with hotel owners and corporate entities.

Requirements

• 3+ years of Hotel leadership experience at a property with 100 rooms or greater.

Nice To Haves

• Prior Hotel General Manager experience.
• Local market expertise.
• Hilton brand experience.

Responsibilities

• Lead, direct and manage all hotel operations including budgeting and forecasting.
• Implement and comply with all company policies and standards.
• Oversee sales and marketing initiatives.
• Lead and develop the executive team.
• Respond to guest inquiries and resolve concerns.
• Monitor and develop team member performance.
• Recruit, interview and train team members.
• Oversee service quality and operational efficiency.
• Identify operational performance gaps and implement corrective measures.
• Serve as primary liaison with hotel owners and corporate entities.

Benefits

• Medical Insurance Coverage Options for you and your family.
• Vision, dental, life and disability insurance.
• Mental Health Resources.
• Best-in-Class Paid Time Off (PTO).
• Go Hilton travel discount program: 100 nights of discounted travel per calendar year.
• 401(k) Plan with company match.
• Career growth and development.
• Team Member Resource Groups.
• Recognition and rewards programs.
• Access to your pay when you need it through DailyPay.
• Debt-free education access.
• Inclusive family-building and fertility benefits.
• Expanded bereavement leave.
• Adoption Assistance program.
• Employee stock purchase program (ESPP) at 15% discount.
• Complimentary meals in the cafeteria while on shift.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Industry: Accommodation