General Manager (GM)
This job is no longer available
There are still lots of open positions. Let's find the one that's right for you.
About The Position
The Hotel Manager operates as the primary strategic business leader of the property with accountability in all aspects of the operation, guest and associate satisfaction, human resources, financial performance, sales and revenue generation, and a return on investment. This role is crucial in ensuring that the hotel meets its operational goals while providing an exceptional experience for guests and staff alike. The Hotel Manager is expected to stay current with industry trends and monitor the strengths and weaknesses of the competition, exploring new business opportunities to enhance the hotel's market position. Key responsibilities include developing business plans designed to maximize customer satisfaction, profitability, and market share. The Hotel Manager must ensure that property business plans are aligned with brand business strategies and oversee day-to-day operations. This includes setting policies and processes, ensuring employees work productively, and fostering their professional development. The role also involves overseeing the recruitment and training of new employees, directing the employee assessment process, and ensuring compliance with company policies. Collaboration with the Sales & Marketing team is essential to develop revenue-generating strategies. The Hotel Manager will identify new business leads, develop tailored sales approaches, and actively pursue leads to drive revenue. Creating a cohesive and high-performance leadership team that continuously strives for positive results and improvement is a key aspect of this role. Additionally, the Hotel Manager must ensure that demand forecasting and sound revenue practices are in place to maximize yield, while also identifying ways to grow occupancy, RevPAR, and market share by researching and staying aware of competitor activities.
