General Manager - Front Yard

Ellis Island Casino, Village Pubs, Mt. Charleston-posted about 1 year ago
$70,000 - $70,000/Yr
Full-time • Mid Level
Las Vegas, NV
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The General Manager at The Front Yard restaurant in Ellis Island Casino is responsible for overseeing daily operations, ensuring exceptional guest experiences, managing staff, and maintaining profitability while adhering to company policies and regulatory standards. This role requires strong leadership skills and the ability to thrive in a fast-paced environment.

  • Manage all aspects of restaurant operations, including front-of-house, back-of-house, and bar areas.
  • Ensure that all services meet or exceed operational standards for quality, consistency, and guest satisfaction.
  • Maintain a clean, organized, and welcoming environment that adheres to health, safety, and casino regulations.
  • Oversee food preparation, quality control, and service to ensure a top-notch dining experience for guests.
  • Train, motivate, and manage a diverse team of staff, including chefs, servers, bartenders, and support personnel.
  • Schedule and supervise staff to ensure optimal service levels during peak and off-peak hours.
  • Foster a positive, collaborative culture, and address performance issues and coach team members as necessary.
  • Conduct regular staff performance evaluations and provide constructive feedback to ensure ongoing professional development and succession planning.
  • Ensure that the restaurant delivers an exceptional guest experience, from greeting and seating to food quality and service.
  • Address and resolve any customer complaints or issues in a timely, professional manner.
  • Develop initiatives to enhance guest engagement, loyalty, and satisfaction, including promotional events or special offerings.
  • Manage restaurant budget, including labor costs, food costs, and inventory control.
  • Analyze financial reports to assess profitability, identify trends, and make recommendations for improvement.
  • Ensure that all financial targets are met while maintaining cost-effective operational strategies.
  • Collaborate with cross-functional casino departments to align restaurant services with the overall casino experience, including coordination for special events, promotions, and guest needs.
  • Understand and follow all applicable gaming regulations and how they may impact restaurant operations.
  • Ensure compliance with health department regulations, liquor laws, and casino policies.
  • Oversee the implementation of safety protocols for both staff and guests.
  • Must have extensive food and beverage knowledge in both the front and back of house operations.
  • At least 5 years of experience in a leadership role within a high-volume restaurant or hospitality setting.
  • Experience working in a regulated environment within a casino or gaming property.
  • Proven track record of managing restaurant operations, financials, and staff performance.
  • Must have leadership experience with groups of diverse people of varying skills, educational levels, cultural backgrounds, and experience.
  • Must have a positive, upbeat attitude and be willing to put our guests first.
  • Must be able to coach team members for success.
  • The applicant must be a good communicator and must be administratively sound.
  • Must be over 21 years of age.
  • Must be able to obtain a Nevada Health Card.
  • Must be able to obtain a Nevada TAM Card.
  • Must be able to obtain a Nevada Gaming Registration Card.
  • The ability to submit to a background check and drug test is required.
  • Bilingual in English and Spanish preferred, with strong communication skills to effectively engage with our diverse team and guests.
  • Culinary degree or equivalent experience is preferred.
  • Previous experience working in a casino setting is preferred.
  • Medical
  • Dental
  • Basic Life Insurance (included with the dental plan)
  • Vision
  • Short-term Disability
  • Combo plan covering accidents, hospitalizations, and critical illnesses
  • Free on-site parking
  • One free meal per shift
  • Paid time off
  • Eligibility to participate in a 401(k)-retirement plan (after 6 months of successful employment)
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