General Manager - Franchise

Hilton • Clanton, AL

94d

About The Position

The General Manager is responsible for all aspects of day to day operations at the hotel and provides support to all departments. This includes overseeing housekeeping, front office duties, improving revenues, and guest satisfaction while adhering to brand standards and ownership company goals. The General Manager assists in daily operations including Front Office, Housekeeping, Breakfast, Laundry, Maintenance, and accounting.

Requirements

• 3+ years of hotel leadership experience at a property with 100 rooms or greater.
• Prior hotel General Manager experience.
• Hilton brand experience.
• Proven leadership in building and sustaining high-performing teams.
• Track record of fostering accountability and cultivating a culture of collaboration and trust.

Responsibilities

• Supervise, train, evaluate, and motivate staff while ensuring guest interactions are positive.
• Train team members on Property Management System and other duties as needed.
• Oversee and ensure accountability of all operational hotel team members.
• Verify and review all housekeeping reports daily for accuracy and follow up on discrepancies.
• Maintain daily employee hours in the time and attendance system.
• Prepare employee work schedules weekly.
• Act as the hotel's public relations director and promote the property.
• Monitor and reply to guest feedback on various platforms.
• Interact with guests frequently to obtain feedback about their experience.
• Handle billing disputes, guest inquiries, and complaints properly.
• Maintain accurate records including cash flow sheets and guest accounts.
• Check night audit package daily to ensure house balance.
• Report major events or concerns to upper management immediately.
• Balance room inventory and ensure proper recording of 'No Shows' and guest ledger.
• Verify travel agent commissions before forwarding to payables.
• Control costs by adhering to operational standards and forecasting revenue.
• Assist in the selection of hotel staff and maintain records of new hire paperwork.
• Review employee performance and conduct personnel actions.
• Perform property condition inspections daily, weekly, and monthly.
• Ensure property and work areas are maintained to standard.
• Monitor maintenance progress and provide status reports to upper management.
• Audit par stock and ensure hotel supplies are ordered in advance.
• Perform sudden audits and inspections of rooms and operating areas.
• Inspect rooms to ensure cleanliness and maintenance goals are met.
• Ensure timely fixing of all hotel maintenance issues.
• Build strong working relationships with hotel staff and other departments.
• Maintain a professional appearance and ensure staff grooming standards.
• Be available 24/7 for guest or employee emergencies.
• Cover shifts in all departments as needed.
• Handle corporate clients and assist in new client acquisition.
• Assist in sales and development with strong sales prospects.
• Assist Director of Sales in group arrivals and requirements.
• Adhere to all company procedures and regulations.
• Build owner loyalty through proactive communication and managing expectations.
• Submit daily reports to upper management as requested.
• Perform other duties as assigned to ensure smooth hotel operations.

Benefits

• Vision, dental, life and disability insurance.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Industry: Accommodation