General Manager- Florida Sales Branches

Pella Windows & Doors•Orlando, FL

About The Position

The General Manager (GM) is responsible for managing the sales and order fulfillment processes and teams at assigned branch locations (Orlando, Tampa, & Jacksonville). This includes overall strategic planning and execution of sales and order fulfillment functions to assure the company’s continued growth and profitability with specific emphasis on sales growth, process improvement, customer satisfaction, cost of quality, and people development. Responsible for P & L, balance sheet, and cash flow. Responsible for leading members of management effectively to deliver total customer satisfaction, company profitability, and market share growth.

Requirements

Able to attract, coach, and develop talent.
Have outstanding problem-solving skills and the ability to demonstrate a high level of responsiveness towards urgent customer issues.
Ability to make timely decisions in ambiguous situations. Connects dots quickly and can foresee consequences of decisions.
Must exhibit superior communication skills and the ability to maintain professionalism in times of great adversity and pressure.
Ability to work collaboratively and create a sense of trust and reliability with internal team and customers.
Demonstrate a strong work ethic and flexibility towards the needs of the business.
Leverage the expertise of other internal team members as appropriate.
Ability to think strategically and champion change and innovation within the organization.
Strong business acumen and experience with both sales and operations.
Proficiency with Microsoft Office, smart devices, and the ability to learn proprietary software programs and applications.
Bachelor’s degree from four-year college or university; or seven to ten years related experience and/or training, or equivalent combination of education and experience.
Excellent verbal and written English language skills are required as well as good public relations, public speaking, instructional/teaching, and customer service skills.
Ability to read, interpret, understand and explain documents such as company policies and benefits.
Ability to effectively present information to others, gather information from others, and respond appropriately to questions from employees, managers, co-workers, agents, customers, and the general public.
Must be able to listen, assess and diagnose hidden meanings, and empathize.
Must be able to resolve conflict in the best interests of the business and our customers.
Must display excellent phone and email etiquette, and the ability to communicate in a professional manner.
Must be able to make eye contact and present appropriate persona for the situation when interacting with fellow employees or waiting on a customer/visitor in person on a regular and consistent basis.
Must be a humble team player and exhibit a strong desire to learn and promote self-growth.
Must be proactive, have a good attitude, be self-disciplined, and self-motivated.
Must be a strong leader with a demonstrated ability to follow projects through to completion.
Attention to administrative detail is required.
Must be articulate, able to give clear instructions, demonstrate organizational skills, and meet reasonable deadlines.
Must be able to maintain strict confidence with regards to sensitive and protected personnel/confidential information.
Must be able to gain trust, respect, and confidence of employees and managers.
Must be able to hold firm when necessary, provide constructive feedback, and compromise when called for.
Must present in a clean and neat physical appearance and strictly abide by company dress code serving as a role model for other employees, customer and visitors.
Must have the ability to understand and communicate basic math associated with operational costs and/or revenue.
Must have the ability to interpret financial reports and commonly used company performance reporting methods.
Must have the ability to solve practical problems without close supervision.
Must be able to determine appropriate resolution in dealing with employee concerns and questions and set appropriate boundaries.
Must possess good thought processes, problem-solving skills, and investigative theory.
Must be able to use sound judgment and make objective decisions in the company's best interest at all times.
Must be able to demonstrate the ability to synthesize people and events, problem solve, and engage individuals in effective conversation.
While performing the duties of this job, the employee is regularly required to sit and use hands to finger, handle, or feel, especially with use of the phone and computer.
The employee frequently is required to reach with hands and arms and talk or hear especially in use of the telephone and meetings.
The employee is occasionally required to stand, walk, stoop, kneel, crouch, or crawl.
The employee may occasionally lift and or move up to 25 lbs.
Specific vision abilities required by this job include close vision, and ability to adjust focus to read written company forms, correspondence, policies, brochures, state/local/federal employment law manuals, and other documents and reading materials as well as the computer.
Must be available to work outside a "normal" work week (overtime) as necessary, including evenings and weekends.

Responsibilities

Hire, train, develop, and lead a team of key managers which may include Sales Manager(s), Operations Manager, Installation Manager, and Service Manager ensuring the fulfillment of branch objectives. Provide training, coaching, and/or workload adjustments as necessary.
Deliver sales, growth, and profitability goals for each segment. Direct management team to drive appropriate goals for individuals and departments.
Plan and manage segment budgets (expense and capital).
Review monthly & weekly performance with management team, identifying successes and opportunities, and gathering and submitting accurate forecast information.
Responsible for the overall selling effectiveness of each segment and adherence to the Sales Manager Playbook.
Identify, develop, and implement local processes and procedures that support total customer satisfaction, both internally and externally.
Successful execution of Pella Corporation’s imperatives: Market share growth, profitability, and customer satisfaction.
Interpret market research to gain understanding of customer trends and competitor offering. Collect local market intelligence when possible to provide data to Sales Subsidiary leadership. Collaborate with Marketing to successfully implement marketing plans based on market knowledge and sales goals. Recommend creative selling techniques and order fulfillment processes based on market and product knowledge.
Develop and maintain an adequate understanding of Pella products, systems and sales processes in order to direct others, identify and maximize opportunities to meet customer needs, and grow the business through daily dispositions with direct reports and/or customers.
Ensure efficiency and accuracy of revenue and cost measurement and analysis, strategic cost and revenue planning, discounting strategies, and overall profitability of the branch.
Advise managers on escalated customer disputes or employee issues. Step in as needed to resolve significant disputes.
Champion continuous improvement efforts.
Coordinate communication and integration between the management team, functional areas, customers, other Sales Subsidiaries, and Pella Corporation.
Implement and enforce company and department policies when applicable.
Foster integration and integrity throughout the entire organization.
Work with other members of management to instill and promote Pella’s Culture Manifesto in all facets of the business.
Build a high-performance team capable of delivering results year over year.
Encourage an energetic, fun sales environment that drives collaboration and a spirit of winning.