General Manager - Floater (South Orange County)

24 Hour Fitness Worldwide, Inc.•Laguna Niguel, CA

43d•$79,442 - $97,096

About The Position

As a General Manager at 24 Hour Fitness, you are the driving force behind your club living our mission, vision, and values, to drive membership growth, revenue generation, and operational excellence. You'll lead a high-performing team to deliver an exceptional member experience while achieving ambitious sales goals. With a strong focus on driving membership sales, increasing fitness revenue, and growing overall club performance, you will build a results-oriented culture rooted in accountability and success. Your leadership will cultivate a motivated team, a welcoming club environment, and a business that consistently exceeds targets.

Requirements

3-5+ years of management experience in the broader retail/hospitality/fitness industry, with a proven track record of success.
2-4 years of progressive management experience supervising 3-10+ employees in a team environment with measurable employee development and promotion outcomes.
Ability to inspire and lead teams to implement and deliver on member and team member initiatives through a strong service focus and creating and implementing a consistent and robust service culture.
Ability to create an outstanding member and team member experience with a high-performance culture through people development, innovation, and collaboration within your team.
Excellent communication, interpersonal, and customer service skills
CPR/AED certification is required within 30 days of hire. The company provides access to an approved training program at no cost to support this requirement. Certification must be maintained throughout employment.
Personal Training certification from a nationally recognized organization (e.g., NASM, ISSA) is required within 90 days of hire. The company provides access to a certification program at no cost. A degree in Exercise Science, Kinesiology, or a related field may satisfy this requirement in lieu of a certification, subject to qualification and approval.

Nice To Haves

Bachelor's degree in Business Administration, Sports Management, Exercise Science, Kinesiology or a related field.
Familiarity with sales techniques and strategies.
Active involvement in the fitness community through professional associations or networking events.

Responsibilities

Develop and implement strategies to drive membership sales, fitness, retail, and other revenue streams, exceeding targets.
Recruit, train, and develop a high-performing team with shared goals and a one-team mindset.
Provide ongoing support, coaching, and leadership to the team, setting clear objectives, delegating responsibilities, leveraging strengths, and fostering a culture of excellence and accountability.
Drive strong relationships with members by creating a welcoming, community-focused environment that keeps them engaged, motivated, and committed to achieving their fitness goals.
Oversee day-to-day club operations, including facility maintenance, equipment upkeep, and cleanliness standards.
Manage budgets effectively, control expenses, and maximize profitability while adhering to company policies and procedures.
Implement safety protocols and procedures to ensure the well-being of members and staff, in compliance with health and safety regulations.
Build relationships within the local community, representing the gym at events, and implementing outreach initiatives to attract new members.
Develop and execute member retention strategies, such as engagement programs, events, and incentives.
Promote awareness and compliance with company policies, procedures, and standards, as well as relevant industry regulations.
Maintain a consistent 9:00 AM--7:00 PM or 10:00 AM--8:00 PM schedule, aligned to peak business hours and club needs.

Benefits

paid time off
medical and dental coverage
401k with match for qualifying positions
a free gym membership
discounts on products and personal training
Employee Resource Groups to facilitate connections with other team members and participation in community events both in-person and virtually
Employee Assistance Program (EAP)
Basic Group Live and AD&D Insurance ($10,000)
401k Savings and Investment Plan
Medical/Dental/Vision Benefits
Paid Time Off
Sickness Benefits