General Manager - Fire Protection (Worcester)
About The Position
HV Talent Group is partnering with a well-established, rapidly growing fire protection and life safety services organization seeking a dynamic General Manager to lead branch operations within a defined geographic territory. This role oversees all service and construction activity, drives operational performance, leads field and office teams, and partners cross-functionally to grow revenue while maintaining exceptional customer satisfaction. This is a high-impact leadership role for someone who thrives in a fast-paced, field service-driven environment. Position Overview Our client is seeking a seasoned General Manager with a strong business leadership background to drive growth, oversee sales and marketing initiatives, and manage operational efficiency. This role is more senior than a traditional GM, with a strong focus on strategic growth, financial oversight, and high-level customer engagement.
Requirements
- 10+ years of leadership experience in a corporate environment (not from small businesses/mom-and-pop shops).
- Proven background in service-based industries, such as industrial services, HVAC, or utilities.
- 3-4 years of direct P&L responsibility.
- Strong sales background and growth-driven mindset.
- Bachelor's degree required.
- Experience reviewing and managing monthly budgets (5-10%).
- Proven success in an operational leadership or branch management role
- Experience within a field service organization required
- Demonstrated ability to manage teams in fast-paced environments
- Strong analytical and strategic decision-making capabilities
- Working knowledge of P&L management and financial reporting
- Excellent communication, leadership, and influencing skills
- Self-motivated, organized, and results-driven
- General computer proficiency required
- Proficient in Microsoft Office
Nice To Haves
- Strong preference for fire protection, life safety, HVAC, security, or related industries
- Bachelor’s degree preferred, or equivalent experience
- Experience with CRM systems (Salesforce preferred)
- Familiarity with field service or ERP software a plus
Responsibilities
- Sales & Business Growth: Lead initiatives to acquire new customers, drive revenue growth, and expand market presence.
- Operational Leadership: Oversee daily business functions, ensuring alignment with financial and operational goals.
- Team Management: Directly manage two sales professionals and coordinate with contracts, inside sales, finance, and HR teams.
- Financial Oversight: Responsible for P&L management with a focus on profitability, forecasting, and budget review.
- Customer Engagement: Represent the company professionally in front of high-end clientele, ensuring strong relationships and business development.
- Strategic Planning: Work closely with leadership on growth initiatives and operational improvements.
- Oversee all service and construction activity within the territory
- Lead day-to-day branch operations, ensuring efficiency and quality execution
- Monitor performance metrics, revenue targets, and operational KPIs
- Conduct monthly performance reviews with senior leadership
- Manage field technicians, office support staff, and warehouse personnel
- Recruit, hire, train, and develop team members
- Provide coaching, performance management, and professional development
- Foster a culture of accountability, safety, and continuous improvement
- Partner with sales and construction leadership to drive territory growth
- Support strategic planning and territory expansion initiatives
- Track and analyze operational and sales data
- Forecast performance and identify improvement opportunities
- Respond to escalated customer issues and emergency calls
- Maintain high levels of customer satisfaction
- Ensure safety compliance and best practices across field teams
- Promote a culture rooted in responsiveness, respect, and professionalism
- Review territory billing for accuracy
- Partner with collections to manage receivables
- Oversee local inventory and materials management
- Maintain P&L awareness and operational budget discipline
Benefits
- Car Allowance
- Discretionary Bonus (based on company performance)
- 4 Weeks PTO
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Number of Employees
1-10 employees
