General Manager - Facilities

Aramark-posted 2 months ago
Full-time • Manager
Allentown, PA
5,001-10,000 employees
Food Services and Drinking Places
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Aramark Healthcare+ is seeking candidates for a General Manager position to oversee the Facilities operations at Phoebe Services, a Continuing Care Retirement Community, located in Allentown, PA. As a General Manager you will plan, manage, and guide multiple contracted services for a client normally generating $2-15M+ in revenue to meet operating and financial goals, client objectives, and customer needs. This position will manage Plant Operations & Maintenance, Environmental Services, Security, Shuttle Transportation and Laundry. Our General Managers are capable operations managers who lead a team to provide excellent service to our clients. With knowledge of the client's business, positive relationship building skills, financial savvy, and a focus on safety, our team makes a difference every day.

  • Leads a team that provides operational expertise in contracted services while providing hands-on execution management of operations.
  • Manages the client and community relationships at the location, continually assessing operations, and developing plans to provide optimal service and drive employee and customer satisfaction.
  • Builds, develops, and leads a management team and staff capable of carrying out organizational objectives.
  • Recommends methods, resources, and implementation for service improvement and growth based on understanding of operational needs, capabilities, & contractual obligations.
  • In partnership with Finance, manages a budget and assists in the design of improvements to optimize financial performance and operational productivity.
  • Manages compliance with all local, state and federal regulations and codes and maintains all associated records and reports.
  • Ensures compliance with Aramark's standards of operation including safety standards and Aramark's Business Conduct Policy at all times.
  • Bachelor's degree or equivalent experience
  • Previous Plant Operations & Maintenance, Engineering or Facilities experience required
  • Requiring knowledge of MEP, HVAC, boilers and chillers, capital equipment planning, and Life Safety regulations.
  • Experience with EVS, Security, Transportation and Laundry is a plus.
  • Healthcare experience within a Long Term Care facility or CCRC is preferred
  • The ability to focus on client and customer services, entrepreneurship and building and growing a strong business is essential to success in this role.
  • Savvy interpersonal skills to communicate effectively with clients, senior management, and Aramark support staff.
  • Comfortable reading, understanding, and implementing contractual requirements, including identifying opportunities within contract terms and conditions to address operational issues.
  • Meaningful experience in service industry, contract services, or hospitality environment.
  • Proven ability leading through other managers.
  • Experience in creating and managing a department budget, financial controls and analysis.
  • Experience crafting product sales strategies and implementing operational programs and initiatives.
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