Chick-fil-A FOOTHILL RANCH - General Manager/Director

Chick-fil-A•Foothill Ranch, CA

28d•$85,000•Onsite

About The Position

The General Manager is a senior leadership role responsible for overseeing the daily operations of the Chick-fil-A restaurant while advancing the Owner/Operator's vision. This leader ensures operational excellence, profitability, and team member development while upholding Chick-fil-A's culture of hospitality, stewardship, and servant leadership. The General Manager serves as the strategic link between high-level goals and day-to-day execution, driving results in sales growth, guest experience, and operational efficiency.

Requirements

Proven experience high-volume restaurant leadership (minimum 5-7 years preferred).
Bachelor's degree in Business, Hospitality Management, or related field (preferred but not required).
Strong business acumen with a track record of driving profitability and operational excellence.
Excellent leadership, communication, and conflict-resolution skills.
Ability to manage and develop large teams (75+ team members).
Proficiency in analyzing financial reports, labor models, and operational metrics.
Commitment to Chick-fil-A's values and passion for serving others.
Fluent in Spanish or have strong working Spanish
Servant Leadership - Models humility, empathy, and care in leading others.
Strategic Thinking - Balances long-term vision with daily execution.
Operational Excellence - Maintains uncompromising standards for quality and efficiency.
People Development - Builds leaders and fosters growth within the organization.
Resilience & Adaptability - Thrives in a fast-paced environment with changing demands.
Availability to work a flexible schedule, including early mornings, evenings, weekends, and holidays as needed.
Work 45-50 hours / week on average
Ability to stand for extended periods, lift up to 40 pounds, and work in a fast-paced restaurant/kitchen/drive-thru environment.
Willingness to be highly visible and engaged in restaurant operations daily.

Responsibilities

Lead and manage all aspects of restaurant operations, including Front of House, Back of House, Drive-Thru, and Outside Sales.
Maintain and enforce Chick-fil-A standards for food safety, cleanliness, speed of service, and guest satisfaction.
Ensure compliance with all health, safety, and labor regulations.
Monitor operational metrics (sales, labor, food cost, productivity) and adjust strategies to maximize profitability.
Recruit, interview, and develop high quality talent for leadership and hourly positions.
Maintain succession plans for key leadership roles.
Mentor and coach other managers and team members to achieve operational and personal growth goals.
Foster a culture of care, accountability, and servant leadership in alignment with Chick-fil-A values.
Champion Chick-fil-A's "REMARKable" guest experience by modeling hospitality and ensuring every guest feels cared for, every visit.
Implement strategies to measure and improve guest satisfaction (through various data analytics, assessments, secret shops, surveys, guest feedback).
Help address and resolve guest concerns with professionalism and urgency in partnership with Guest Relations Manager.
Partner with the Owner/Operator to set financial goals and help develop annual & quarterly business plans.
Manage budgets, analyze P&L reports, and implement cost-control measures.
Identify opportunities for sales growth through community engagement, catering, digital channels, and local marketing initiatives.
Oversee vendor relationships and supply chain management to ensure efficiency and quality of product inventory
Model Chick-fil-A's mission: "To glorify God by being a faithful steward of all that is entrusted to us and to have a positive influence on all who come in contact with Chick-fil-A."
Represent Chick-fil-A Foothill Ranch in a positive way by supporting and participating in community partnerships, sponsorships, and charitable events.
Promote Chick-fil-A's culture of excellence, integrity, and service both inside and outside the restaurant.