General Manager Dining, Paradies Lagardere - DEN

Retail and Dining Positions•Denver, CO

3d•$80,000 - $85,000

About The Position

A General Manager is responsible for the daily execution of the Mission Statement which includes providing First Class Service to every customer while partnering with the Flagship General Manager to ensure consistent and timely execution of company policies and procedures. Specifics Include: Service Promptly resolve all customer service and associate issues in accordance with our Core Values Exceed First Class Service standards and behavior with every customer, business partners and peers Treat customers and peers in accordance with the core values of the company Operations Ensure store merchandising standards are consistently executed per the company guidelines Partner with other Managers to ensure consistent implementation of the organizational policies and goals set forth by the company, while holding the team accountable to such standards Financial/Business Influence and make recommendations to help achieve performance objectives in the areas of sales, expenses, inventory control, and payroll while monitoring overall P&L results and formulating actions plans as needed Leadership/People Train, motivate, and develop a professional team that possesses the ability to achieve sales goals while adhering to company performance metrics, implementing promotional programs, and coordinating special events Build strong business relationships with airport management, brand partners, and the Support Center Team through the use of clear, consistent communication Monitor and address performance issues in a timely manner while providing on-going coaching and counseling Perform all basic human resource functions including interviewing, succession planning, training, scheduling, and performance reviews Other duties as assigned

Requirements

Bachelor’s degree and high school diploma or equivalency required
Minimum three (3) years of leadership in merchandising, the service industry and/or operations environment
Ability to work flexible shifts in a 7/365 day team oriented environment; occasional travel as business dictates
Exceptional customer service skills and an ability to communicate effectively using the English language
Self-starter able to prioritize numerous tasks and adapt to unexpected situations simultaneously
Proficiency required in reading, writing, mathematics, cash handling/ reporting
Proficiency required in Microsoft Office
Ability to pass the Federal Criminal History Records Check, Paradies Background Check, and the applicable Department of Transportation requirements
Standing for long periods of time and the ability to work in environments with varying temperatures
Ability to lift a minimum of 40 lbs., perform essential job functions such as standing for extended periods, bending, reaching, climbing a ladder, and walking long distances

Responsibilities

Promptly resolve all customer service and associate issues
Exceed First Class Service standards and behavior with every customer, business partners and peers
Ensure store merchandising standards are consistently executed per the company guidelines
Partner with other Managers to ensure consistent implementation of the organizational policies and goals set forth by the company
Influence and make recommendations to help achieve performance objectives in the areas of sales, expenses, inventory control, and payroll
Train, motivate, and develop a professional team that possesses the ability to achieve sales goals while adhering to company performance metrics, implementing promotional programs, and coordinating special events
Build strong business relationships with airport management, brand partners, and the Support Center Team through the use of clear, consistent communication
Monitor and address performance issues in a timely manner while providing on-going coaching and counseling
Perform all basic human resource functions including interviewing, succession planning, training, scheduling, and performance reviews
Other duties as assigned