General Manager (CRE)

Arch Amenities Group•Jersey City, NJ

22d

About The Position

The General Manager oversees the day-to-day operations of a multi-amenity facility in the Amenity or Meeting Management market. The General Manager will lead all aspects of the facility, including staff management, financial performance, food and beverage operations where applicable, customer relations, and facility maintenance. They ensure that the center operates efficiently and provides the highest levels of service consistent with the standards of Arch Amenities Group to its members and guests.

Requirements

Bachelor's degree in Business Administration, Management, or related field preferred.
5+ years of management experience in a relevant industry.
Proven track record of managing teams and driving business results.
Strong leadership and interpersonal skills.
Excellent problem-solving and organizational abilities.
Financial acumen and ability to manage budgets.
Effective communication and customer service skills.
Ability to multitask and adapt in a fast-paced environment.

Responsibilities

Oversee the daily operations of the property, including opening and closing procedures.
Ensure that the facility is clean, well-maintained, compliant with all health and safety regulations and reflects the luxury standards for which AAG is known.
Manage equipment maintenance and schedule repairs or replacements when necessary.
Develop and manage the location's budget, including tracking expenses, revenue, and profitability.
Monitor and analyze key financial metrics such as food and beverage sales, membership sales, event success and meeting bookings.
Implement strategies to grow revenue, including marketing initiatives and promotions.
Recruit, train, supervise, and evaluate staff, including meeting experience professionals, food and beverage staff, and events staff as well as any contractors who are utilized.
Develop staff schedules and ensure adequate coverage for all shifts.
Provide leadership and motivation to the team, fostering a positive and productive work environment.
Learn, understand and demonstrate proficiency in all people management systems including HR systems, payroll systems and policies and procedures.
Maximize the engagement of the team through training, listening and communicating key information.
Maintain excellent customer service standards to ensure member satisfaction.
Handle member inquiries, concerns, and complaints in a timely and professional manner.
Conduct regular member surveys and feedback sessions to understand member needs and improve services.
Develop and implement marketing strategies to attract new clients and retain existing ones.
Manage membership sales efforts, including promotions, corporate partnerships, and local community outreach.
Track and report on membership growth and retention rates.
Oversee the creation and execution of programs, events and promotions.
Evaluate the effectiveness of programs and make adjustments as necessary to meet member needs and trends in the fitness industry.
Ensure compliance with all relevant legal, health, and safety regulations.
Conduct regular safety checks and staff training on emergency procedures.
Ensure that all equipment is functioning properly and safely.
Provide regular reports on operational performance, financials, and member satisfaction to senior management or ownership.
Use data and metrics to identify areas for improvement and create action plans to address these areas.
Build relationships with local businesses, schools, and community organizations to promote the fitness center.
Organize community events and outreach activities to increase visibility and member engagement.