General Manager - Collision

Motocruit•Bend, OR

11d

About The Position

We are seeking an experienced General Manager to lead shop operations and drive performance at our collision repair facility. The General Manager is responsible for overseeing daily production, ensuring high-quality repair standards, managing staff performance, and achieving location revenue and operational KPIs. This role manages both front-of-shop and back-of-shop operations, ensuring efficient vehicle flow from intake through delivery while maintaining exceptional customer service and team performance.

Requirements

Knowledge of the collision repair industry
Understanding of insurance procedures and carrier requirements
Strong decision-making and problem-solving skills
Ability to lead teams and collaborate effectively to achieve shared goals
Demonstrated ability to meet deadlines and deliver results
Experience using estimating software, particularly CCC ONE Total Repair Software
Proficiency with computers and workplace technology
Valid driver's license required

Responsibilities

Meet or exceed location revenue goals and key performance indicators (KPIs)
Manage shop operations from vehicle intake through delivery to maximize production efficiency and throughput
Oversee daily production workflow and ensure timely vehicle completion
Assign repair jobs to Body Technicians and prioritize vehicles for tear down and paint
Communicate daily with Body Technicians, Estimators, and Parts Managers to maintain production flow
Monitor shop output and ensure repairs meet company quality standards
Assist teammates during peak periods by greeting customers, checking in vehicles, and writing estimates when necessary
Prepare and finalize DRP complaint estimates after full disassembly and damage discovery
Update and lock final estimates as needed
Ensure all repairs meet Crash Champions and I-CAR quality standards
Verify all repairs are accurately billed and documented
Maintain back-of-shop safety protocols and proper use of PPE
Recruit, interview, and hire qualified teammates for open positions
Provide coaching, feedback, and professional development opportunities
Foster a collaborative and high-performance team environment
Manage production staff timekeeping and flag-hour procedures
Ensure payroll is processed accurately and on time
Oversee PTO, vacation scheduling, and staffing coverage