General Manager - Campground

Blue Water Hospitality Group, LLC•Wells, ME

6d•$68,000 - $72,000•Onsite

About The Position

The General Manager (GM) position is a comprehensive professional role where the leader will take full reporting responsibility for an upscale campground and RV Resort. At Blue Water, our property leaders have three main goals: take care of your people, wow your guests, and manage your business. This role will provide direct oversight and strategic direction for all aspects of the operation, including amenities and lodging. This position is best suited for a resourceful and creative individual motivated by employee and guest engagement, as well as achieving goals. The ideal candidate is an independent self-starter and a strategic thinker who can see the big picture while rolling up their sleeves to manage the day-to-day minutia. The GM must operate effectively in a fast-paced, guest-focused environment and communicate orally and in writing to various audiences. A strong business management acumen is required, with the ability to manage and report on financial results, as well as utilize multiple systems and technologies proficiently. As the GM, you will lead and champion all aspects of property assets and resources, including staff, property, buildings, and amenities. You will also provide exceptional guest services and regularly coach property staff on best practices for delivering outstanding guest service. You will act as the face of the property and conduit to your goals and objectives for employees and guests.

Requirements

A bachelor's degree in business, Hospitality Management, or another related field is preferred
3-5 years of Tourism or Hospitality Leadership experience
3-5 years of RV Campground experience is required
Budgeting, Forecasting, and P&L experience are required 
Effective use of computer software, sales tracking software, CRM tools, and social media
Prior experience managing payroll and the employee life cycle utilizing an automated system
Able to adapt quickly and lead others through change
Ability to manage multiple projects and work assignments.
Strategic thinker!
Self-starter and independent worker while collaborating in a team environment
Competitive nature with a strong desire to win!

Nice To Haves

Food & Beverage experience (F&B) preferred
Safe Serve Certified preferred
Event planning and execution is a plus

Responsibilities

Provide outstanding leadership to drive and motivate the team.  This role includes recruitment, interviewing, performance management, reviews, coaching, training, and succession management.
Ensure the effective use of staffing and scheduling to achieve appropriate coverage and maximize labor efficiencies, including non-traditional workers such as international exchange students (J-1), workcampers, seasonal employees, interns, and others.
Oversees time and labor management processes, ensuring accurate tracking of employee hours, compliance with wage and hour laws, and effective scheduling. Implements best practices for labor cost control, monitors attendance patterns, and adjusts staffing levels as needed to optimize operational efficiency and maintain productivity.
Actively champions and executes human resource management strategies related to payroll and benefits, onboarding and offboarding requirements, adherence to company policies, employment laws (federal and state), and various other state and federal compliance and regulatory guidelines. Works collaboratively with People Operations Partners to ensure the timely and appropriate execution of human resource matters. Ensures fair and consistent treatment and management of team members.
Train and motivate team members to deliver an exceptional guest experience. Establish and maintain optimal property conditions, including cleanliness, maintenance, and aesthetic appeal, and hold team members to high-quality standards.
Resolve and address guest concerns and complaints, and seek opportunities to engage with guests.
Oversee and administer guest service portals, tools, and resources such as guest communication applications, social media, and online review platforms, satisfaction surveys, and onsite tools.
Works collaboratively with the Revenue Generation team to ensure pricing strategy, promotions, offers, and events meet and exceed profitability goals through effective sales, advertising, marketing, and revenue management strategies.
Identifies and solidifies opportunities to enhance the guest experience through local partnerships, event and activity management, and community engagement.
Lead and manage financial results and reporting through effective revenue management, expense and operational controls, forecasting and labor management. Understands how to flex/flow expenses to align with revenue.
Plays a lead role in annual budgeting, forecasting, and financial reporting and actively adheres to all corporate policies, procedures, and guidelines. Identifies variances and inaccuracies and provides corrective measures such as flex/flow methodology.
Possesses a comprehensive understanding of ancillary revenue streams, including Food & Beverage, attractions, and ticketed events, ensuring these operations are optimized for maximum profitability. Collaborates effectively with third-party vendors to align operational goals, enhance guest experiences, and drive overall property success.
Communicates effectively with corporate operations and support teams to address and resolve property needs. Ensures property operations align and adhere to corporate policies and practices.
Lead and direct Capital Expenditures and projects to maintain resort aesthetics and goals
Requires the ability to perform all functions and duties on the property. Performs other duties as assigned
Reliable and punctual attendance is required; the hospitality industry is a 24/7 operation, and therefore, adjusted and irregular hours will be required.