General Manager - Boca Raton, FL

Playa Bowls • Boca Raton, FL

75d

About The Position

As the General Manager of a Playa Bowls location, you are responsible for overseeing all aspects of store operations, ensuring exceptional guest experience, and leading your team to success. You’ll manage and mentor a full team of Assistant Managers, Shift Leaders, and Team Members — fostering a supportive, high-energy work environment. Your responsibilities include hiring and training new team members, setting and directing daily operations, evaluating performance, and addressing challenges with professionalism and a solutions-first mindset. You’ll uphold company policies and procedures while ensuring compliance with all applicable laws and standards. If you thrive in a fast-paced environment, are passionate about growing teams and businesses, think like an entrepreneur, and enjoy the occasional food pun, we’d love to have you leading one of our shops!

Requirements

• Must pass the required Playa Bowls Food Safety certification requirement within 3 months of employment
• Meet business goals set out by the company in key metrics
• Must work a minimum of 40 hours a week, including weekends and holidays but expected to work as the business dictates

Nice To Haves

• Customer Service Excellence: A strong understanding of customer service principles, including the ability to assess guest needs, maintain high service standards, and evaluate guest satisfaction to ensure exceptional experience.
• Business and Management Expertise: Proficiency in strategic planning, resource allocation, human resources management, and leadership techniques.
• Supply Chain Knowledge: A solid grasp of supply chain management, including raw materials, quality control, cost management, and effective distribution.
• Personnel and Human Resources Management: Expertise in recruiting, selecting, training, and retaining talent.
• Sales and Marketing Acumen: Knowledge of sales strategies and marketing techniques.
• Effective Communication: Exceptional verbal communication skills.
• Active Listening: Strong listening skills.
• Critical Thinking and Problem-Solving: The ability to use logic and reasoning to analyze situations.
• Mathematical Proficiency: Ability to apply mathematical principles to solve problems.
• Performance Monitoring: Strong ability to assess and monitor individual and team performance.
• Equipment Maintenance Knowledge: Experience in performing routine maintenance on equipment.
• Operational Monitoring and Control: Skilled in overseeing equipment and system operations.
• Operations Analysis: Ability to analyze business operations and adjust strategies.

Responsibilities

• Ensure product consistency, quality, and flavor by regularly checking food items and monitoring preparation standards
• Address and resolve guest complaints regarding food quality, service, and accommodations in a professional and timely manner
• Manage food and beverage deliveries, ensuring accuracy in order quantities and quality of received products
• Collaborate with Human Resources to support the onboarding process for new hires in ADP Workforce Now, including initiating and assigning tasks, sending reminder communications, and addressing any issues or troubleshooting needs.
• Supervise food preparation processes, portion sizes, and presentation to maintain company standards
• Monitor financial performance, including payroll, budgets, and expenditures, using appropriate systems and software to ensure financial goals are met
• Utilize scheduling systems to manage Team Members' hours, optimizing labor and ensuring timely food preparation
• Ensure compliance with health, safety, and fire regulations in food preparation, serving, and overall facility maintenance
• Maintain required sanitation records and ensure compliance with government regulations and food safety standards
• Establish and evaluate performance standards for both personnel and customer service to maintain high operational standards
• Review and refine operational processes to improve efficiency, service, and safety
• Step in as needed to assist with food preparation or service tasks, such as restocking, clearing tables, or serving food and beverages
• Oversee food and equipment inventories, conducting weekly inventory checks and ensuring adequate stock levels
• Organize and direct employee training programs, resolve personnel matters, and manage recruitment and performance evaluations
• Order and manage supplies, equipment, and resources to ensure operational needs are met
• Assess staffing requirements and recruit new talent through company platforms, job fairs, or other recruitment methods
• Coordinate maintenance and repair services, including waste removal and pest control, to keep the establishment running smoothly
• Manage point-of-sale (POS) operations, including cash handling, money counting, and bank deposits
• Complete business and government forms, maintaining records, reports, and safety documentation
• Adhere to company opening and closing procedures, ensuring that all records and operational tasks are accurately maintained
• Embody and promote the Playa Bowls mission, purpose, and core values in all aspects of your role

Benefits

• Competitive Base Compensation: General Managers receive a competitive salaried compensation package.
• Quarterly Bonus Eligibility: Eligible to participate in our performance-based Quarterly Bonus Program.
• Professional Development: Our comprehensive Playa Bowls training program equips you with valuable leadership and operational skills.
• Vibrant Work Culture: We keep energy high with a fun, upbeat environment.
• Comprehensive Benefits Package: Playa Bowls offers a robust benefits package including Medical, Dental, Vision, HSA, FSA, 401(k) with company match and more.
• Employee Discounts: While on shift, enjoy 50% off and one free bowl.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Number of Employees: 501-1,000 employees