General Manager (Bilingual)

CCF Holdings • Tucson, AZ

98d • $24

About The Position

As a General Manager (GM), you'll provide reliable financial solutions to help customers manage everyday challenges. As the driving force behind the store's success, you'll manage daily operations and lead your team to grow revenue, uphold compliance, and build brand loyalty through world-class customer service. It's a high-performance, customer-focused environment designed to inspire growth and innovation. While you're pouring into your team's development, we invest in your growth through hands-on coaching, executive exposure, and development programs. Your drive for results and passion for people coupled with our comprehensive training will gear you with the tools to make an impact on your team, customers, career, and earning potential.

Requirements

• High school diploma or equivalent
• Minimum two years' experience in a supervisory or leadership role
• Operations experience in a leadership capacity
• Excellent verbal and written communication skills
• Proficiency in using phones, Point of Sale, Microsoft Office, and other systems
• Valid driver's license and personal vehicle
• Ability to meet physical demands of the position

Nice To Haves

• Associates degree or higher
• Experience in check cashing, document verification, money order processing
• Bilingual (English/Spanish) is a plus

Responsibilities

• Manage overall store performance
• Coach, lead, and develop team members
• Identify local marketing strategies
• Examine, evaluate, and process loan/pawn applications
• Enforce adherence to quality standards
• Participate in audits and compliance reviews
• Supervise and maintain office security
• Conduct proper opening and closing procedures
• Participate in the selection, review, hiring, and retention of new employees
• Develop work schedules
• Handle complex customer situations
• Monitor and maintain internal and external store appearance

Benefits

• Paid on-the-job training and a comprehensive new hire program
• Access to a robust learning management system
• Cross brand training
• Performance-based career advancement
• Educational reimbursement program
• Multiple coverage choices for medical insurance
• Traditional 401(k) and Roth 401(k) Retirement plan
• Company-Sponsored Life and AD&D Insurance
• Basic and Enhanced Voluntary benefits
• Free access to mental health resources
• Free access to exclusive discounts
• Paid time off
• Relaxed, business casual dress code

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Industry: Credit Intermediation and Related Activities
• Education Level: High school or GED
• Number of Employees: 1,001-5,000 employees