General Manager – Aviation Services Evening/ Overnights
About The Position
FoxTrot Aviation Services is seeking a consistently hard-working, hands-on General Manager who is committed to reliable quality service, building strong customer relationships, and leading high-performing teams. This role is the driving force behind service excellence and financial growth at the Provo location. The General Manager’s two most important responsibilities are: Maintaining uncompromising quality assurance in all operations. Upselling and expanding FoxTrot’s services to existing customers. Role Overview: The General Manager is accountable for operational excellence and revenue growth at Fort Launderdale and Miami International Airports Success in this role comes from ensuring FoxTrot’s high-quality standards are consistently met and actively developing client relationships that drive up selling opportunities. The GM also oversees staffing, training, safety compliance, and day-to-day operations, but quality assurance and upselling are the top priorities. Night time shift 7 pm - 3-4 am.
Requirements
- Proven success in quality assurance, audits, or customer service management.
- Experience in upselling or business development within an operations-heavy role.
- Managerial experience with focus on safety, operations, and client relations.
- Excellent leadership, communication, and problem-solving skills.
- Ability to travel consistently and manage multiple functions effectively.
- Proficiency in understanding financial reports and P&L.
Responsibilities
- Quality Assurance (Top Priority)
- Ensure all services meet or exceed FoxTrot’s quality standards.
- Conduct regular quality audits and inspections to guarantee flawless execution.
- Provide weekly performance “report cards” to clients and ownership.
- Hold managers and supervisors accountable for delivering consistent, excellent results.
- Quickly address customer concerns, complaints, or service gaps.
- Revenue Growth & Upselling (Second Priority)
- Serve as the primary driver of financial growth at the location.
- Consistently identify and close upsell and cross-sell opportunities with existing clients.
- Educate customers on additional FoxTrot services that improve efficiency, safety, and presentation of their aircraft and facilities.
- Proactively generate new business leads and proposals within the airport community.
- Track upsell activity and report monthly revenue impact.
- Safety and Compliance
- Conduct unannounced site visits to ensure adherence to FoxTrot and client safety policies.
- Lead safety meetings, proactive training, and participate in investigations.
- Collaborate with the Safety/Training Department to maintain compliance.
- Operational Leadership
- Oversee scheduling, staffing, and turnover management.
- Ensure site managers and supervisors are trained in operations and administration.
- Approve raises with ownership approval; monitor disciplinary issues.
- Training and Development
- Coordinate training plans with the Director of Training and Safety.
- Identify and close skill gaps across the team.
- Foster strong communication between staff, management, and clients.
- Administrative & Financial Management
- Make informed P&L decisions on staffing, expansion, and purchasing.
- Audit vehicles and equipment; manage supply chain needs.
- Dedicate at least six days per month to site travel, audits, and customer check-ins.
- Ensure all operational checklists and reports are 100% accurate and on time.
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What This Job Offers
Job Type
Full-time
Career Level
Manager
Education Level
No Education Listed
Number of Employees
11-50 employees
