General Manager / Assistant Manager Restaurant (sneakybird)

Diversified Inc•Surprise, AZ

4d•$36,000 - $40,000

About The Position

The General Manager / Assistant Manager at sneakybird is responsible for leading daily restaurant operations, driving exceptional guest experiences, and developing a high-performing team. This role emphasizes consistency, accountability, and culture while ensuring operational standards, food quality, and brand values are upheld at all times.

Requirements

Prior restaurant or hospitality leadership experience preferred
Strong communication and organizational skills
Ability to lead by example in a fast-paced environment
Detail-oriented with a focus on consistency and execution
Flexible schedule, including days, nights, and weekends as necessary
ServSafe certification preferred or willingness to obtain

Responsibilities

Oversee daily restaurant operations, including opening and closing procedures
Ensure speed of service, order accuracy, cleanliness, and food quality standards are consistently met
Monitor ticket times and workflow to meet performance goals
Ensure proper cash handling, drawer accuracy, and POS procedures
Maintain compliance with food safety, health, and sanitation standards
Lead, coach, and motivate team members to perform at a high level
Assist with hiring, onboarding, and training of new employees
Hold team members accountable to sneakybird standards and expectations
Foster a positive, respectful, and team-oriented culture
Communicate clearly and professionally with all staff
Lead by example in delivering outstanding hospitality
Address guest concerns promptly and professionally
Ensure guest feedback is communicated and addressed appropriately
Create an environment that encourages repeat visits and brand loyalty
Assist with inventory management, ordering, and waste control
Ensure proper prep levels and product availability
Maintain organization and cleanliness of storage and prep areas
Uphold recipe accuracy and presentation standards
Complete and submit required checklists, reports, and operational documentation
Communicate issues, opportunities, and wins to leadership
Support company initiatives, promotions, and local marketing efforts