General Manager, Airport Customer Experience - TUL

American Airlines • Tulsa, OK

126d

About The Position

Are you ready to explore a world of possibilities, both at work and during your time off? Join our American Airlines family, and you'll travel the world, grow your expertise and become the best version of you. As you embark on a new journey, you'll tackle challenges with flexibility and grace, learning new skills and advancing your career while having the time of your life. Feel free to enrich both your personal and work life and hop on board! This role is a part of our Field Stations team within our Customer Experience group.

Requirements

• Bachelor's degree in related field or equivalent work experience preferred
• 5 years airline operations experience
• Track record of exceptional supervisory, leadership and motivational skills

Nice To Haves

• 3 years in supervisory or management capacity
• Knowledge of managing an operating budget

Responsibilities

• Assesses and executes appropriate resources to optimize station performance
• Monitors, reviews, and reports station performance
• Establishes relationships through engagement, collaboration and inclusiveness with internal and external stakeholders
• Coordinates closely with local airport authorities and government agencies to ensure organization's priorities, objectives and concerns are effectively represented
• Manages scheduled, off-scheduled and charter flight operations and meet performance goals
• Acts as liaison between the Company and various organizations
• Evaluates, identifies, and recommends process improvement changes for a dynamic operational environment
• Oversees, monitors, and controls budget and manages overall financial administration
• Leads, motivates, and develops employees to perform in a safe, efficient, productive, professional manner and deliver superior customer service

Benefits

• Travel Perks: You, your family and your friends can reach 365 destinations on more than 6,800 daily flights across our global network.
• Health Benefits: Access to health, dental, prescription and vision benefits from day one.
• Wellness Programs: Tools, resources and support to help you be the best version of yourself.
• 401(k) Program: Available upon hire with employer contributions after one year.
• Additional Benefits: Employee Assistance Program, pet insurance, and discounts on hotels, cars, cruises and more.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Industry: Air Transportation
• Education Level: Bachelor's degree
• Number of Employees: 5,001-10,000 employees