General Manager 808

WhiteWater Express Car Wash-posted 3 months ago
Full-time • Mid Level
Lafayette, LA
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The General Manager is responsible for the overall performance and operations of a WhiteWater location. This role leads day-to-day operations, drives revenue growth, ensures operational efficiency, and fosters a positive team culture. The General Manager oversees staff development, upholds safety and service standards, and manages all aspects of financial and operational success.

  • Cultivate a positive, customer-focused workplace culture through coaching and leadership growth.
  • Lead by example, fostering a team-oriented environment where every employee feels empowered to lead.
  • Recruit, hire, train, and develop outstanding team members while managing performance and retention.
  • Deliver a safe, clean, and 5-star experience for customers and employees from drive-up to drive-out.
  • Address and resolve customer and employee concerns while promoting a respectful environment.
  • Educate customers on wash products, packages, memberships, and promotions to support satisfaction and sales.
  • Create and communicate schedules for daily and weekly operations.
  • Ensure completion of all maintenance tasks, store cleanliness, and compliance with site standards.
  • Troubleshoot equipment and partner with Facilities and IT to resolve issues quickly.
  • Uphold company policies and enforce safety protocols across all operations.
  • Drive revenue growth through team development and effective customer interactions.
  • Utilize KPI tools to increase membership revenue and retention.
  • Manage controllable costs with the support of your Area Director and insights from our Business Intelligence dashboards.
  • Perform payroll tasks, including reviewing and approving employee hours, ensuring accuracy and compliance with company policies.
  • Handle hiring, training, performance management, and employee development.
  • Enforce company policies, procedures, and compliance standards to maintain operational consistency and legal adherence.
  • Perform other duties as assigned to ensure smooth operations.
  • A high school diploma or equivalent is required. However, a combination of experience and/or education will be taken into consideration.
  • 1–3 years of management experience in retail, hospitality, or another fast-paced environment. Car wash experience is not required.
  • Experience supervising teams of 8–12 employees, including hiring, training, scheduling, and performance management.
  • Strong leadership and management capabilities with proven sales acumen.
  • Excellent verbal and written communication skills with conflict-resolution abilities.
  • Proficient in Microsoft Office Suite, Google Workspace, and POS systems.
  • Ability to multitask, prioritize, and work effectively under pressure while maintaining attention to detail.
  • Ability to lift and carry up to 50 lbs.
  • Comfortable working outdoors in varying weather conditions (heat, cold, rain, humidity).
  • Ability to stand, walk, bend, and move throughout a fast-paced environment.
  • Competitive base pay + Bonus Potential
  • Comprehensive Health Benefits (Medical, Dental & Vision)
  • Paid Time Off in addition to Company Paid Holidays
  • 401(k) Retirement Plan with Company Match
  • Company-Paid Life Insurance
  • Clear pathways for career advancement
  • Free Weekly Car Washes
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