General Manager(08836) - 3335 N. Hathaway Blvd.

Domino's • Sharpsburg, NC

131d

About The Position

The position involves leading a team of delivery drivers and customer service representatives (CSRs) to ensure that orders are expedited quickly and accurately. Responsibilities include managing store operations, conducting nightly product inventory counts, and ensuring the store is properly set up for opening. The role requires fostering a sense of urgency with each order and maintaining compliance with Domino's Operation Evaluation Review standards. Additionally, the position involves communication with other managers and staff, calculating product needs for deliveries, and training the General Manager in Training (GMIT) on store operations.

Requirements

• Experience in a leadership role within a retail or food service environment.
• Strong communication skills, both verbal and written.
• Ability to manage multiple tasks and prioritize effectively.
• Basic understanding of financial documents such as P&L ledgers.
• Customer service experience and conflict resolution skills.
• Ability to work flexible hours, including nights and weekends.

Nice To Haves

• Previous experience in a fast-paced food service environment.
• Familiarity with Domino's operations and standards.
• Experience with inventory management and scheduling.

Responsibilities

• Lead a team of delivery drivers and CSRs to ensure orders are expedited quickly and correctly.
• Responsible for end of the night bank deposits when closing.
• Conduct nightly product inventory counts when closing.
• Ensure the store is set up properly and ready to receive orders upon opening.
• Foster and project a sense of urgency with each order.
• Ensure the store is running according to Domino's Operation Evaluation Review standards.
• Oversee total store operations.
• Communicate with other managers and staff regarding any aspect that impacts business operations.
• Calculate product and ingredient needs for bi-weekly commissary and beverage delivery.
• Actively train the GMIT on all aspects of store operations.
• Maintain staffing levels that mirror the needs of the business at any point of the day.
• Create and maintain an employee schedule based upon labor needs.
• Collect money and signed credit card receipts from delivery drivers at the end of their shift.
• Handle dispute resolution and ensure every unhappy customer becomes a returning customer.
• Ensure delivery vehicles pass inspection, both mechanically and visually.
• Assist with routing delivery drivers to maximize service to customers while maintaining Domino's standards.
• Read and understand P&L ledger.
• Uphold Domino's standards of grooming, uniform, and appearance.
• Promote pizza products, specials, and promotions.
• Receive cross-training for preparing products and ingredients, closing and opening procedures, operating the pizza oven, and properly boxing products for delivery or carryout.
• Provide quality customer service to internal and external customers both over the phone and in person.
• Speak and write clearly and comprehend using a computer-based order entry system.
• Contribute to and promote an atmosphere of teamwork, energy, and fun.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Number of Employees: 5,001-10,000 employees