General Manager(07490) - 5121 NC Hwy 42 West suite 130B

Domino's • Garner, NC

118d

About The Position

The position involves leading a team of delivery drivers and customer service representatives (CSRs) to ensure that orders are expedited quickly and accurately. Responsibilities include managing store operations, conducting nightly bank deposits, performing product inventory counts, and ensuring the store is properly set up for opening. The role requires fostering a sense of urgency with each order and ensuring compliance with Domino’s Operation Evaluation Review standards. Additionally, the position involves communication with other managers and staff, calculating product needs for deliveries, training staff, maintaining staffing levels, and creating employee schedules. The manager will also handle customer disputes, ensure delivery vehicles are in good condition, assist with routing drivers, and uphold company standards for grooming and appearance. The role promotes teamwork and a positive atmosphere while providing quality customer service.

Requirements

• Experience in a leadership role within a retail or food service environment.
• Strong communication skills, both verbal and written.
• Ability to manage multiple tasks and prioritize effectively.
• Experience with inventory management and financial transactions.
• Familiarity with customer service best practices.
• Ability to train and develop team members.

Nice To Haves

• Experience with P&L management.
• Knowledge of Domino’s operational standards.
• Previous experience in a fast-paced environment.

Responsibilities

• Lead a team of delivery drivers and customer service representatives (CSRs).
• Ensure orders are expedited quickly and correctly.
• Responsible for end of the night bank deposits when closing.
• Conduct nightly product inventory counts when closing.
• Ensure the store is set up properly and ready to receive orders upon opening.
• Foster a sense of urgency with each order.
• Ensure compliance with Domino’s Operation Evaluation Review standards.
• Oversee total store operations.
• Communicate with other managers and staff regarding business operations.
• Calculate product and ingredient needs for bi-weekly deliveries.
• Train the General Manager in Training (GMIT) on store operations.
• Maintain appropriate staffing levels based on business needs.
• Create and maintain employee schedules based on labor needs.
• Collect money and signed credit card receipts from delivery drivers at shift end.
• Handle dispute resolution to ensure customer satisfaction.
• Ensure delivery vehicles pass inspection.
• Assist with routing delivery drivers for timely service.
• Read and understand P&L ledger.
• Uphold grooming, uniform, and appearance standards.
• Promote pizza products, specials, and promotions.
• Receive cross-training for various store operations.
• Provide quality customer service to internal and external customers.
• Communicate clearly and comprehend computer-based order entry systems.
• Promote an atmosphere of teamwork, energy, and fun.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Number of Employees: 5,001-10,000 employees