General Manager(05594) - 1004 Western Blvd.

Domino's • Tarboro, NC

322d

About The Position

As a leader in our store, you will be responsible for overseeing a team of delivery drivers and customer service representatives (CSRs) to ensure that all orders are expedited quickly and accurately. Your role will include managing the end-of-night bank deposits and conducting nightly product inventory counts. During opening shifts, you will ensure that the store is properly set up and ready to receive orders on time. You will foster a sense of urgency with each order and ensure that the store operates according to Domino’s Operation Evaluation Review standards. Additionally, you will oversee total store operations and communicate effectively with other managers and staff regarding any aspects that impact business operations.

Requirements

• Experience in a leadership role within a fast-paced environment.
• Strong communication skills, both verbal and written.
• Ability to manage multiple tasks and prioritize effectively.
• Proficient in using computer-based order entry systems.
• Experience in customer service and dispute resolution.

Nice To Haves

• Previous experience in the food service industry.
• Familiarity with P&L ledgers and inventory management.
• Experience with employee scheduling and staffing.

Responsibilities

• Lead a team of delivery drivers and CSRs to ensure orders are expedited quickly and correctly.
• Responsible for end-of-night bank deposits when closing.
• Conduct nightly product inventory counts when closing.
• Ensure the store is set up properly and ready to receive orders upon opening.
• Foster and project a sense of urgency with each order.
• Ensure the store runs according to Domino’s Operation Evaluation Review standards.
• Oversee total store operations.
• Communicate with other managers and staff regarding any aspect that impacts business operations.
• Calculate product and ingredient needs for bi-weekly commissary and beverage delivery.
• Actively train the GMIT on all aspects of store operations.
• Maintain staffing levels that mirror the needs of the business at any point of the day.
• Create and maintain an employee schedule based on labor needs.
• Collect money and signed credit card receipts from delivery drivers at the end of their shift.
• Handle dispute resolution and ensure every unhappy customer becomes a returning customer.
• Ensure delivery vehicles pass inspection, both mechanically and visually.
• Assist with routing delivery drivers to maximize service to customers while maintaining Domino’s standards for timely deliveries.
• Read and understand P&L ledger.
• Uphold Domino’s standards of grooming, uniform, and appearance.
• Promote pizza products, specials, and promotions.
• Receive cross-training for preparing products and ingredients, closing and opening procedures, operating the pizza oven, and properly boxing products for delivery or carryout.
• Provide quality customer service to internal and external customers both over the phone and in person.
• Speak and write clearly and comprehend using a computer-based order entry system.
• Contribute to and promote an atmosphere of teamwork, energy, and fun.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level