General Manager(05594) - 1004 Western Blvd.

Domino's • Tarboro, NC

114d

About The Position

This position involves leading a team of delivery drivers and customer service representatives (CSRs) to ensure that orders are expedited quickly and accurately. The role includes responsibilities for closing procedures, such as handling end-of-night bank deposits and conducting nightly product inventory counts. When opening, the individual must ensure that the store is properly set up and ready to receive orders at the designated opening time. A key aspect of the role is to foster a sense of urgency with each order and ensure that the store operates according to Domino’s Operation Evaluation Review standards. The position also requires overseeing total store operations and maintaining effective communication with other managers and staff regarding any business operations that may be impacted.

Requirements

• Experience in a leadership role within a retail or food service environment.
• Strong communication skills, both verbal and written.
• Ability to manage and train staff effectively.
• Familiarity with P&L ledgers and inventory management.
• Customer service orientation and dispute resolution skills.
• Ability to work in a fast-paced environment and maintain composure under pressure.

Nice To Haves

• Experience with delivery operations in a food service setting.
• Knowledge of Domino’s operational standards and procedures.
• Previous experience in a managerial role.

Responsibilities

• Lead a team of delivery drivers and CSRs to ensure timely and accurate order delivery.
• Handle end-of-night bank deposits during closing.
• Conduct nightly product inventory counts when closing.
• Ensure the store is set up properly for opening and ready to receive orders.
• Foster a sense of urgency with each order.
• Ensure compliance with Domino’s Operation Evaluation Review standards.
• Oversee total store operations.
• Communicate with other managers and staff about business operations.
• Calculate product and ingredient needs for bi-weekly deliveries.
• Train the General Manager in Training (GMIT) on all aspects of store operations.
• Maintain appropriate staffing levels based on business needs.
• Create and maintain employee schedules based on labor needs.
• Collect money and signed credit card receipts from delivery drivers at shift end.
• Resolve disputes and ensure customer satisfaction.
• Ensure delivery vehicles pass inspection.
• Assist in routing delivery drivers for optimal service.
• Read and understand P&L ledgers.
• Uphold grooming, uniform, and appearance standards.
• Promote pizza products, specials, and promotions.
• Receive cross-training for various store operations.
• Provide quality customer service to internal and external customers.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Number of Employees: 5,001-10,000 employees