General Manager(05514) - 1017 E. 10th St.

Domino's Pizza • Roanoke Rapids, NC

132d

About The Position

The position involves leading a team of delivery drivers and customer service representatives (CSRs) to ensure that orders are expedited quickly and accurately. Responsibilities include managing end-of-night bank deposits, conducting nightly product inventory counts, and ensuring the store is properly set up for opening. The role requires fostering a sense of urgency with each order and ensuring compliance with Domino's Operation Evaluation Review standards. The manager will oversee total store operations and communicate with other managers and staff regarding any business operations that may be impacted. Additionally, the manager will calculate product and ingredient needs for bi-weekly deliveries, train the General Manager in Training (GMIT) on all aspects of store operations, and maintain appropriate staffing levels based on business needs.

Requirements

• Experience in a leadership role within a retail or food service environment.
• Strong communication skills, both verbal and written.
• Ability to manage and resolve customer disputes effectively.
• Familiarity with P&L ledgers and inventory management.
• Ability to work in a fast-paced environment and maintain a sense of urgency.

Nice To Haves

• Previous experience in a Domino's or similar fast-food environment.
• Knowledge of food safety and sanitation standards.
• Experience with scheduling and labor management.

Responsibilities

• Lead a team of delivery drivers and CSRs to ensure orders are expedited quickly and correctly.
• Responsible for end-of-night bank deposits.
• Conduct nightly product inventory counts.
• Ensure the store is set up properly and ready to receive orders upon opening.
• Foster and project a sense of urgency with each order.
• Ensure the store operates according to Domino's Operation Evaluation Review standards.
• Oversee total store operations.
• Communicate with other managers and staff regarding business operations.
• Calculate product and ingredient needs for bi-weekly deliveries.
• Train the GMIT on all aspects of store operations.
• Maintain staffing levels that reflect business needs.
• Create and maintain employee schedules based on labor needs.
• Collect money and signed credit card receipts from delivery drivers at the end of their shift.
• Resolve disputes and ensure customer satisfaction.
• Ensure delivery vehicles pass inspection.
• Assist with routing delivery drivers to maximize service.
• Read and understand P&L ledgers.
• Uphold Domino's standards of grooming, uniform, and appearance.
• Promote pizza products, specials, and promotions.
• Receive cross-training for various store operations.
• Provide quality customer service to internal and external customers.
• Contribute to a positive team atmosphere.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Industry: Food Services and Drinking Places