General Manager(05514) - 1017 E. 10th St.

Domino's • Roanoke Rapids, NC

98d

About The Position

The position involves leading a team of delivery drivers and customer service representatives (CSRs) to ensure that orders are expedited quickly and accurately. Responsibilities include managing store operations, conducting nightly bank deposits, performing product inventory counts, and ensuring the store is properly set up for opening. The role requires fostering a sense of urgency with each order and ensuring compliance with Domino's Operation Evaluation Review standards. Additionally, the position involves communication with other managers and staff, calculating product needs for deliveries, training staff, maintaining staffing levels, and creating employee schedules.

Requirements

• Experience in a leadership role within a retail or food service environment.
• Strong communication skills, both verbal and written.
• Ability to manage and train staff effectively.
• Understanding of inventory management and financial reporting.
• Customer service orientation and conflict resolution skills.
• Ability to work in a fast-paced environment.

Nice To Haves

• Previous experience with Domino's or similar food service operations.
• Familiarity with P&L statements and financial management.
• Experience in scheduling and labor management.

Responsibilities

• Lead a team of delivery drivers and CSRs to ensure orders are expedited quickly and correctly.
• Responsible for end of the night bank deposits when closing.
• Conduct nightly product inventory counts when closing.
• Ensure the store is set up properly and ready to receive orders upon opening.
• Foster and project a sense of urgency with each order.
• Ensure the store operates according to Domino's Operation Evaluation Review standards.
• Oversee total store operations.
• Communicate with other managers and staff regarding business operations.
• Calculate product and ingredient needs for bi-weekly deliveries.
• Train the GMIT on all aspects of store operations.
• Maintain staffing levels that meet business needs.
• Create and maintain employee schedules based on labor needs.
• Collect money and signed credit card receipts from delivery drivers at the end of their shift.
• Handle dispute resolution to ensure customer satisfaction.
• Ensure delivery vehicles pass inspection.
• Assist with routing delivery drivers to maximize service.
• Read and understand P&L ledger.
• Uphold Domino's standards of grooming, uniform, and appearance.
• Promote pizza products, specials, and promotions.
• Receive cross-training for various store operations.
• Provide quality customer service to internal and external customers.
• Communicate clearly and comprehend using a computer-based order entry system.
• Contribute to a positive atmosphere of teamwork, energy, and fun.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Number of Employees: 5,001-10,000 employees