General Manager(05512) - 4502 N Roxboro St.

Domino's • Durham, NC

136d

About The Position

The General Manager (GM) will lead a team of delivery drivers and customer service representatives (CSRs) to ensure that orders are expedited quickly and correctly. The GM is responsible for various operational tasks including end-of-night bank deposits, nightly product inventory counts, and ensuring the store is set up properly for opening. The role requires fostering a sense of urgency with each order and ensuring compliance with Domino’s Operation Evaluation Review standards. The GM will oversee total store operations, communicate with other managers and staff, calculate product and ingredient needs for deliveries, and actively train the General Manager in Training (GMIT) on all aspects of store operations. Additionally, the GM will maintain appropriate staffing levels, create employee schedules, handle cash and credit card receipts, resolve customer disputes, ensure delivery vehicles meet inspection standards, assist with routing delivery drivers, and promote pizza products and specials. The GM will also be involved in cross-training for various operational tasks and must provide quality customer service to both internal and external customers.

Requirements

• Pass background check
• At least 1 year of prior GM restaurant experience

Responsibilities

• Lead a team of delivery drivers and CSRs to ensure orders are expedited quickly and correctly
• Responsible for end of the night bank deposits when closing
• Conduct nightly product inventory count when closing
• Ensure the store is set up properly and ready to receive orders upon time of open
• Foster and project a sense of urgency with each order
• Ensure the store is running according to Domino’s Operation Evaluation Review standards
• Oversee total store operations
• Communicate with other managers and staff regarding any aspect that impacts business operations
• Calculate product and ingredient needs for a bi-weekly commissary and beverage delivery
• Actively train the GMIT on all aspects of store operations
• Maintain staffing levels that mirror the needs of business at any point of the day
• Create and maintain an employee schedule based upon labor needs
• Collect money and signed credit card receipts from delivery drivers at the end of their shift
• Resolve disputes and ensure every unhappy customer is a returning customer
• Ensure delivery vehicles pass inspection, both mechanically and visually
• Assist with routing delivery drivers to maximize service to customers while maintaining Domino’s standards
• Read and understand P&L ledger
• Uphold Domino’s standards of grooming, uniform, and appearance
• Promote pizza products, specials, and promotions
• Receive cross-training for preparing products and ingredients, closing and opening procedures, operate pizza oven, and properly box products for delivery or carryout
• Provide quality customer service to internal and external customers both over the phone and in person
• Speak and write clearly and comprehend using a computer-based order entry system
• Contribute to and promote an atmosphere of teamwork, energy, and fun

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Number of Employees: 5,001-10,000 employees