General Manager(05512) - 4502 N Roxboro St.

Domino's • Durham, NC

106d

About The Position

The General Manager (GM) will lead a team of delivery drivers and customer service representatives (CSRs) to ensure that orders are expedited quickly and correctly. The GM is responsible for various operational tasks including end-of-night bank deposits, nightly product inventory counts, and ensuring the store is set up properly for opening. The role requires fostering a sense of urgency with each order and ensuring compliance with Domino’s Operation Evaluation Review standards. The GM will oversee total store operations, communicate with other managers and staff, calculate product and ingredient needs for deliveries, and actively train the General Manager in Training (GMIT) on all aspects of store operations. Additionally, the GM will maintain appropriate staffing levels, create employee schedules, handle cash and credit card receipts, resolve customer disputes, ensure delivery vehicles meet inspection standards, assist with routing delivery drivers, and promote pizza products and specials. The GM will also receive cross-training in various operational procedures and provide quality customer service to both internal and external customers.

Requirements

• Pass background check
• At least 1 year of prior GM restaurant experience

Responsibilities

• Lead a team of delivery drivers and CSRs to ensure orders are expedited quickly and correctly
• Responsible for end of the night bank deposits when closing
• Conduct nightly product inventory count when closing
• Ensure the store is set up properly and ready to receive orders upon opening
• Foster and project a sense of urgency with each order
• Ensure the store operates according to Domino’s Operation Evaluation Review standards
• Oversee total store operations
• Communicate with other managers and staff regarding business operations
• Calculate product and ingredient needs for bi-weekly deliveries
• Train the GMIT on all aspects of store operations
• Maintain staffing levels that reflect business needs
• Create and maintain employee schedules based on labor needs
• Collect money and signed credit card receipts from delivery drivers at the end of their shift
• Resolve disputes and ensure customer satisfaction
• Ensure delivery vehicles pass inspection
• Assist with routing delivery drivers to maximize service
• Read and understand P&L ledger
• Uphold Domino’s standards of grooming, uniform, and appearance
• Promote pizza products, specials, and promotions
• Receive cross-training for various operational tasks
• Provide quality customer service to internal and external customers

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Number of Employees: 5,001-10,000 employees